Voice and Accent TrainerSupport Full Time Gurgaon More Details

1 week ago

Gurugram, India Fareportal Full time

Roles and Responsibilities

:

1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process).

2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives.

3. Gap Analysis – Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ).

4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team.

5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs.

6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities.

7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness.

8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results.

9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability.

10. Conduct V&A Interviews and hire candidates with appropriate skill-set.

11. Responsible for other duties as assigned.

Required Skills :

1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management.

2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills.

3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills.

4. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows.

Qualifications :

1. Bachelors degree preferred or equivalent.

2. Minimum 2 years of related experience.

3. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.).

4. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures.

  • Voice and Accent Trainer

    2 weeks ago

    Gurugram, Haryana, India Elite Crew Consulting Full time

    **Responsibilities**: - Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills - Provide communication, soft skills, voice and accent training to NHT batches & on floor associates - Manage projects to achieve business objectives in a timely and accurate manner. - Use...

  • Voice and Accent Trainer

    2 weeks ago

    Gurugram, Haryana, India Elite Crew Consulting Full time

    **Responsibilities**: - Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills - Provide communication, soft skills, voice and accent training to NHT batches & on floor associates - Manage projects to achieve business objectives in a timely and accurate manner. - Use...

  • Voice and Accent Trainer

    2 weeks ago

    Gurugram, Haryana, India Elite Crew Consulting Full time

    **Responsibilities**: - Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills - Provide communication, soft skills, voice and accent training to NHT batches & on floor associates - Manage projects to achieve business objectives in a timely and accurate manner. - Use...

  • WFM ManagerSupport Full Time Gurgaon More Details

    1 week ago

    gurugram, India Fareportal Full time

    Job title: WFM Manager Location : Gurgaon / Pune Job description : At Fareportal, we create the technology that is driving innovation in the travel industry – one of the worlds fastest-growing sectors. Our employees are the core of our organization and together were revolutionizing the way people book travel.Our portfolio of brands...

  • WFM ManagerSupport Full Time Gurgaon More Details

    2 weeks ago

    Gurugram, India Fareportal Full time

    Job title: WFM Manager Location : Gurgaon / Pune Job description : At Fareportal, we create the technology that is driving innovation in the travel industry – one of the worlds fastest-growing sectors. Our employees are the core of our organization and together were revolutionizing the way people book travel.Our portfolio of brands including...

  • Technical LeadTechnology Full Time Gurgaon More Details

    3 weeks ago

    gurugram, India Fareportal Full time

    Title/Position : Technical Lead Location : Gurgaon, IN Type: (Hybrid, In-Office) Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong...

  • Technical LeadTechnology Full Time Gurgaon More Details

    1 week ago

    Gurugram, India Fareportal Full time

    Title/Position : Technical Lead Location : Gurgaon, IN Type: (Hybrid, In-Office) Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry...

  • Sr. Front-end developerUI Full Time Gurgaon More Details

    4 weeks ago

    Gurugram, India Fareportal Full time

    Title: Sr. Front-end developer Location: Gurgaon, India Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over...

  • Sr. Front-end developerUI Full Time Gurgaon More Details

    4 weeks ago

    gurugram, India Fareportal Full time

    Title: Sr. Front-end developerLocation: Gurgaon, India Job Description Who We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over...

  • Senior Data Engineering ArchitectData Full Time Gurgaon More Details

    4 weeks ago

    gurugram, India Fareportal Full time

    Title: Sr. Data Engineering Architect Location: Gurgaon, IN Type: (Hybrid, In-Office) Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong...

  • Senior Data Engineering ArchitectData Full Time Gurgaon More Details

    4 weeks ago

    Gurugram, India Fareportal Full time

    Title: Sr. Data Engineering Architect Location: Gurgaon, IN Type: (Hybrid, In-Office) Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry...

  • Lead Generation Executive for IT Company in sector 48, Gurgaon

    4 weeks ago

    gurugram, India Capital Placement Services Gurgaon Full time

    Lead Generation Executive for IT Company in sector 48, Gurgaon, Salary - 18-25K + AttractivePosition: - Lead Generation ExecutiveJob Location:- Sector 48,GurgaonHandling to Customer,Calling to Clients.Salary - 18-25 K + Attractive (In hand)Per Month6 Days working (Timing: 09:30 AM - 6:00 PM)Must have Skills -Good Communication,Convincing skills & Good...

  • Customer Service Representative

    4 weeks ago

    Gurugram, Haryana, India Foundever Full time

    **About Us** Sitel India Pvt Ltd SITEL is; - World€s Leading BPO. - Handle 3 million contacts every day. - 60000 Employees Worldwide. - 145 centers in 27 countries. - 350 clients - 36 languages - Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row **Job Summary** Answer inbound calls within the guidelines/goals...

  • Sr. Engineer – Active Directory

    4 weeks ago

    gurugram, India Fareportal Full time

    Title: Sr. Engineer – Active Directory & M365Location: Gurgaon, India Job Description Who We Are:Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers...

  • Sr. Engineer – Active Directory

    4 weeks ago

    Gurugram, India Fareportal Full time

    Title: Sr. Engineer – Active Directory & M365 Location: Gurgaon, India Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers...

  • International Bpo Voice Process

    2 weeks ago

    Gurugram, Haryana, India Finder Bro Full time

    Job openings for international bpo voice process executive in gurgaon Home **›**Current Jobs **›** Job openings for international bpo voice process executive in gurgaon **International Bpo Voice Process - Gurgaon** **Gurgaon** - Share!!!!!!! Urgent Hiring !!!!! International Bpo Executive Rotational shift most probably night => cab facility =>Meal...

  • Customer Service Representative

    4 weeks ago

    Gurgaon, Gurugram, Haryana, India Foundever Full time

    **About Us** Sitel India Pvt Ltd SITEL is; - World€s Leading BPO. - Handle 3 million contacts every day. - 60000 Employees Worldwide. - 145 centers in 27 countries. - 350 clients - 36 languages - Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row **Job Summary** Answer inbound calls within the guidelines/goals...

  • Telesales Executive

    2 weeks ago

    Gurugram, Haryana, India Finder Bro Full time

    Job openings for telesales executive in gurgaon Home **›**Current Jobs **›** Job openings for telesales executive in gurgaon **Telesales Executive (full Time)** **Gurgaon** - Share!!!!! Urgent Hiring!!!!! Tele counselor -Domestic Both male and female 6days working Sunday off Shift time-10am - 7pm Qualification -12th pass Exp -Min 6month in...

  • Customer Support

    4 weeks ago

    Gurugram, Haryana, India MattsenKumar Full time

    **Job Overview** We are seeking a skilled and dedicated CSE Voice - Telegu to join our team at Mattsen Kumar In this role, you will be responsible for providing excellent customer support through voice calls in the Telegu language. As a CSE Voice - Telegu, you will ensure customer satisfaction by promptly addressing and resolving customer queries and...

  • Customer Support voice experience

    4 weeks ago

    gurugram, India 2coms Full time

    Opening for Customer Support Voice/ Chat in a top leading MNC Gurgaon!!! About The Client- Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations...