AM Outlet

3 weeks ago

Mysuru, India IBIS STYLES Full time
Job Description

Administration

  • To maintain the daily log book.
  • To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
  • To maintain outlet communication board.
  • To submit all guest / staff incident reports.
  • To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
  • To control requisitioning, storage and careful use of all operating equipment and supplies.

Customer Service

  • Ensure that all employees establish a rapport with guests.  Handle all guest requests and enquiries on food, beverage and service.
  • To be demanding and critical when it comes to service standards.
  • To ensure that the outlet team projects a warm, professional and welcome image.

Financial

  • To strictly maintain & adhere to the established operating expenses and ensure that all costs are controlled.
  • To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance.
  • To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
  • To identify and correct any errors.
  • To manage a consistent guest recognition program and maintain a relevant guest database.

Operational

  • To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times  following Novotel Standards
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standards set. 
  • To assign responsibilities to subordinates and check their performance periodically.
  • To be hands on manager and be present at all times in the restaurant, especially during busy periods.
  • To manage flexible scheduling based on business patterns.
  • To maintain and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
  • To conduct monthly inventory checks on all operating equipment and supplies.
  • To control the requisitioning, storage and careful use of all operating equipment and supplies.
  • To conduct daily pre-shift briefings to employees on preparation, service and menu.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Outlet manager if no immediate solution can be found and assure follow up with guests.
  • To establish a rapport with guests maintaining good customer relationship.
  • To ensure that the outlet cashiering procedures are strictly adhered to and that the cashiering system is updated and operated correctly

 


Additional Information

  • Minimum 05 to 06 years of total Experience and  0-1 years of experience in same position.