Engineer, Quotation Support

1 week ago

Mumbai, India Valmet Full time

Are you the new Quotation Support Engineer we are looking for?

Valmet  is the leading global developer and supplier of process technologies, automation and services for the O&G, pulp, paper and energy industries. We serve our customers keeping in mind our core commitments: safety comes first, close to customers, solutions to your needs and people you can trust. Our solutions improve our customers business profitability and we have established our role as a trusted partner in pulp and paper and energy industries and are very proud of what we do.

Your mainly activities will be:

You will be responsible for quotation function of the Valve Operations business, acting as the main point of contact for services to support the sales, project unit and factory. Main target is to manage the quotation process to ensure customer requirements and expectations are met.

Responsibilities

Manage, plan, direct and monitor all the quotation process activities to ensure that customer requirements and expectations are met. Deals with large quotes that have a high impact on the business.

Coaching team members in skills. Schedules, allocates and monitors work of the team to maximize productivity.

Develop and implement global quotation support policies, standards and procedures for the engineering and technical work performed in the department.

Co-operate with product centers, sales, order management, engineering and factory to ensure accuracy of quotations. Work cross functionally to ensure customer satisfaction on all customer quotes and orders.

Support Sales and the Distribution Channel and manage complaints and issues affecting customer quotes and orders, liaising where necessary with sales, service, finance and operations in an effort to solve order issues.

To succeed

- Be business and technically oriented

- Have service attitude to serve our internal and external customers worldwide

- Work cooperatively with other department managers

- Promote team work and exhibit performance culture with customers and co-workers

- Decision making requires business judgement expertise

- Appropriate education (B Tech. or Higher) with 4-5 experience in similar Industry ( Control Valves)

- Knowledge in LEAN methodology and processes

- Communicate fluently in English and in Hindi (both written and verbal)

Key Measures and KPIs

Quotation processing lead times, quotes on-time-delivery, quality.

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