M - Chargeback

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Manager – Chargeback (Pharma)
Primary Role:
Chargeback/ Rebates analyst responsible for the daily resolution of supplier chargebacks and discrepancies. Work directly with suppliers to ensure the timely and accurate administration of resolving discrepancies. Monitor both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for process improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research, and contract compliance knowledge to provide exceptional customer service and operational excellence. 
Responsibilities
• Perform reconciliation and analysis of accounting information for suppliers on customer eligibility and price.
• Research supplier issues to determine validity and provide appropriate support to substantiate client position on the chargeback denials.
• Ensure that customer contract eligibility corrections are sent to the concern team.
• Daily identification of incoming chargeback variances.
• Reviewing/Validating Customer / Supplier Chargebacks.
• Communicate regularly with suppliers to resolve issues & Chargebacks related deductions.
• Work exception reports daily and utilize reporting to identify possible quality issues.
• Ensure that service level expectations are met or exceeded. 
• Utilize systems and software to perform complex research assignments. 

Qualifications we seek in you
Minimum Qualifications
• Graduate

Preferred Qualifications/ Skills
SAP experience should be preferred.

Computer Skills: 
Proficiency in MS Office Tools
Ability to work on multiple ERPs and workflow solutions.

Business Experience Required:
Relevant years related business experience in Financial Services, Accounting, Financial.
Experience should involve contract administration, reconciliations, Customer & Supplier Chargebacks denials, Cash applications, Problem solving, research and analysis. Billing, Customer Deductions.

Education/Training: 
Bachelors /master’s degree in business (Finance, Accounting, Management, commerce) strongly preferred or equivalent business and industry experience

Specialized Knowledge/Skills:

• Computer & Mathematical abilities
• Excellent Customer Service
• Strong verbal and written communication skills
• Detailed/multi-task oriented.
• Problem Solving Skills
• Process Automation & Analytics
• Teamwork as well as the ability to be self-directed.
• Organizational/Time Management Skills
• Flexibility
• Interpersonal Communication