Team Leader

2 months ago

Udaipur, India AccorHotel Full time
Job Description

• Organizes the work and number of personnel according to level of activity.
• Shares the responsibility for meeting the department's targets with his/her superior.
• Takes part in inventories and manages stocks under his/her responsibility.
• Analyses results and implements corrective actions as necessary.

  • KEY OPERATIONAL RESPONSIBILITIES

Financial

  • Assist F&B management with achieving financial targets
  • Supervises the team's sales attributes
  • Offers suggestions and advice to guests regarding the different services available
  • Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
  • Increases revenue for the point of sale through additional sales techniques
  • Helps the point of sale attain profitable results
  • Helps increase guest loyalty through quality of service

Operational

  • Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
  •  Helps employees improve their skills and provide support for career development.
  •  Manages the team on shift basis.
  •  Ensures guest satisfaction, quality and high standards of service for customers.
     

Team Management

  • Evolves working methods in line with brand philosophy
  • Respects labor laws, particularly when preparing work schedules
  • Integrates, trains and manages personnel
  • Ensures his/her staff are well presented (clothing, personal hygiene etc.)
  • Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)

General Duty

  • Is attentive to guests' requests and meets them
  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
  • Respects the instructions and safety guidelines for the equipment/s  used
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist other departments wherever necessary and maintain good working relationships

Inter – Personnel Traits

  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Resilience

Qualifications

  • Degree /Diploma in Hotel Management 
  • Relevant experience in F&B and supervising a team


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