Technical Delivery Manager, CC&P

2 weeks ago

Bengaluru, India BT Group Full time

What you’ll be doing

• Aligned to Contact Channel Domain, accountable for the end-to-end planning and implementation of our IT Solutions in a large Tribe of over 150 people located in atleast 2 continents.
• Help Facilitate PI Planning readiness by synthesizing Product Vision, Roadmap, Backlogs and through Pre and Post PI Planning events or RPMs
• Collaborate with Chapter Leads and other businesse leads in Openreach IT to ensure that we deliver IT solutions to our customers as planned.
• Engages with CTIO Design teams to track and monitor the status of scope in the lead up to the RPM to ensure that all stories are ready for RPM.
• Ensures that story and technical dependencies across domains are identified and resolved/tracked so that story delivery is not put in jeopardy.
• Ensure that Delivery Trackers/ Tools are kept up to date to provide an accurate reflection of current state of IT Solutions.
• Manage and coordinate deployment of IT solutions in test & Production instances fully e2e tested code into production, post release stability and maintenance releases.
• Participate in Deployment Weekend activities leading Post Deployment Testing calls.
• Ensuring resolution of issues raised during stabilisation period (4 weeks post deployment of core Release, 1 week post deployment of Maintenance Release)
• Day to day management of one or more direct reports, as well effective management of virtual teams, partners, and vendors..
• Help champion and drive way of working to improve quality, efficiency, and consistency
• Ability to be highly organized, very responsive, and committed to quality and high standards
• Decide on team resource and allocation (e.g. shift patterns, leave, recruitment decisions of who joins the team etc.).
• Make decisions at a technical delivery level by managing/determining escalation process for project milestones
• Provide options on recovery of the technical delivery as well as other options including re-planning/rescheduling.
• Make decision on the affordability of technical delivery costs and where appropriate challenge the costs/solution
• Build and communicate annual release Calendar in coordination with Release Manager and other businesses within Openreach IT
• Develop plans for specific work activities in own area over the short-term, which may include forecasting resource requirements.

Experience Required

• 5+ years of hands-on experience as a servant leader in facilitating program level processes and execution in an agile environment
• 5+ years of hands-on experience of Software Release Management.
• Have good experience in Agile Transformation in a Product Setup
• Proven experience leading cross geography teams.
• Ability to work in an unstructured environment and to deal well with ambiguity
• You have great communication and influencing skills and can foster a fun, collaborative and energetic environment
• You create a culture where the team can achieve their best results by providing continuous coaching, real-time feedback and development opportunities.
• Demonstrable and proven delivery management skills with a track record of successful deliveries.
• Shows strength in negotiation both internally and externally to ensure successful resolution of issues prior to escalation, ensuring that the wider business imperative is not undermined. 
• A clear understanding of the business imperatives and how they align with the wider company strategy.
• And at last, you simply must love insights and be curious about both other people and customers. This is embedded in everything we do
• Hands on Experience with Agile techniques such as story mapping or big room planning;
• Knowledge of DevOps concepts, BDD and TDD; and approaches for Agile at scale, such as in portfolio planning.
• Robust critical thinking and problem-solving skills coupled with a growth mentality and a desire to collaborate effectively with key business and technology partners across the company
• Broad knowledge of Agile approaches such as Scrum, Kanban, SAFe and FLUID.

Skills required for the job

• Transformation: Able to manage long term changes and adapting the unit in line with the business. Be able to transform delivery to improve and reduce cost and be confident in managing changes to major products or releases. 
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource. Also some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions.
• Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
• Agility: Leads collaborative and agile ways of working through projects and programmes effectively managing changing priorities. 
• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

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