Tresata Customer Onboarding Specialist

3 weeks ago

Bengaluru, India Tresata Full time

WHO WE ARE LOOKING FOR

A Tresata Customer Onboarding Specialist (COS), is responsible for guiding customers through the onboarding process, gathering necessary information, and facilitating communication between internal teams and clients to ensure their needs are met.

As part of our global DevOps team, COS will collaborate closely with development, operations, and other cross-functional teams to ensure the continuous learning, feedback, and documentation of Tresata Product

As a COS, you will:

  • Engage with customers to understand their specific requirements, objectives, and their specific use cases.
  • Assist users on required documentation, setting up accounts, and facilitating training sessions.
  • Ensure all necessary documentation is created and compliance requirements are met during the onboarding process.
  • Ensure that users are a part of the Tresata community and track  their active engagement on the platform.
  • Serve as the primary point of contact for customers during the onboarding process, providing regular updates and addressing any questions or concerns.
  • Collaborate with internal teams, including sales, platform support, and product development, to ensure a smooth handover from sales to onboarding and ongoing support.
  • Provide training and support to users on the Tresata Product.
  • Gather feedback from users throughout the onboarding process to identify areas for improvement.
  • Maintain knowledge base of user interactions, onboarding progress, and any issues encountered, and present regular reports to the stakeholders.
  • Stay informed about updates and changes in the product to ensure the team is well-equipped to address user inquiries. 
  • Establish and enforce quality assurance measures, ensuring that client onboarding adheres to the highest standards.
  • Ad hoc general client support responsibilities

Requirements

WHAT SKILLS/EXPERIENCE YOU NEED TO BRING

  1. Bachelor’s Degree in Information Management or relevant field required
  2. 4+ years of experience in customer engagement / customer success teams is required, SaaS/Tech industry experience preferred
  3. Excellent communication and presentation skills
  4. Ability to work under pressure with a high level of perseverance.
  5. Strong documentation skills.
  6. Good understanding of Data functions and familiarity with AI

MORE TO KNOW

  • Working From: Charlotte, New York (USA), London (UK), Singapore, Bengaluru (IN) & Sydney (AUS) 
  • Travel: Moderate
  • Manager of Others: Yes
  • Physical Requirements: Prolonged sitting/standing and computer use

We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Benefits

WHY WORK AT TRESATA

Tresata is a fast-growing developer of AI-powered software systems used for data analysis at absolute scale.  Our Company has been built by a passionate, hungry, hard-working team of brilliant minds, innovators, and life-long learners. We actively invest in our people, their ideas and their potential, and fundamentally believe that our differences strengthen us.  Our mission - to ENRICH LIFE – unifies us as a team & summarizes the lens through which we evaluate the use cases we go after and the companies with whom we partner.

  • Who you will work with…. Those hell-bent on solving audacious problems, as well as industry leaders (including C-suite executives) both within and outside the company.
  • What will you get to do…. Redefine what’s possible by building bigger, bolder, & brighter solutions with cutting edge technology - the World has problems, and we create solutions to build a better future. 
  • Where will your career go…. For us, career paths can be nonlinear too (think more of a jungle gym than a ladder) You can specialize or chart a path that you create. We believe in rapid career advancement for those hungry enough to step up to the challenge & bold enough to continuously embrace new opportunities.

If you give back more than you give in...if you live to crack the hardest codes…then Tresata is for you. 

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