Deputy Manager
4 weeks ago
Position title
Deputy Manager Network
Reports to
Tech Lead - Network
Job grade
Deputy Manager
Location
Gurgaon
Job Purpose
The Resource-Network is responsible for the smooth functioning and upkeep of the IT infrastructure (including software and hardware) at RE.
Key Responsibilities
- Network Architecture and Planning
- Suggest architecture of Royal Enfield Network to Infra Head
- Stay updated on new technology and its implications to ROYAL ENFIELD Network.
- Keep Network Architecture (WAN, LAN, Cloud, Wifi) and other related documents updated
- Deploy necessary tools to monitor the network.
- Review LAN architectures of Data Center, Plants, HQ, Warehouse, offices etc
- Maintain EOS and EOL of all devices and suggest timely replacements
- Participate/Manage network projects with external vendors.
- Capacity Management
- Continually reviewing current service capacity and service performance
- Ensuring Team follow the right approach while installing new network devices in production.
- There should be thorough review of system resources and discussion before deployment.
- Sufficient sizing of network links should be done well in advance to avoid unexpected performance issues or resource crunch.
- Propose upgradation/ changes in system resources if any to Infra Head well in advance
- Availability Management
- All mission Critical network devices should be configured in high availability.
- HA Failover testing half yearly/ yearly or based on business need
- Ensuring the Backup of all critical network devices are done as per defined policy. Network Links review every week to see SLAs of service providers.
- Oversee usage of Tools to monitor network availability
- Configuration management
- Manage configuration of all network devices
- Execute changes and configuration as required
- POC and Upgrade of network devices after getting approvals from Infra Head
- Keep backup of configurations.
- IT Infra Processes compliance and Documentation of core domain
- Ensuring up to date SOPs uploaded on portals for network team operations.
- Develop and maintain documents of Network and security devices
- Assisting in designing and implementation of the Infrastructure support processes and policies
- Identify and facilitate training programs for IT team to improve productivity of IT tools.
- Operations management
- Supervise the daily operations of any future NOC and FMS network team/security domain leads.
- Analysis of network traffic flow and take appropriate improvement actions wherever needed
- Escalate and report the exceptions to Infra Head.
- Technical Support
- Technical support to be given to CMS domain leads wherever they stuck, Provide L3 / L4 Support on network and security devices and Conclude RCA
- Do analysis and prepare RCAs for major incidents and submit to Infra head.
- Make sure proper handover to be given at the time of replacement of domain leads.
- Security and Patch Management
- Ensure upgradation of firmware’s and other security updates on all critical network devices on a Quarterly basis. This include testing of patches on test environment and then pushing to production environment
- Hardening of Network device as per standards.
- Ensure updating all security devices like Firewall’s OS on latest firmware, IPS, IDS with latest signatures on all internet firewalls.
- Quarterly review of Vulnerability Assessment Scan and closure penetration testing of all Network critical devices).
- Test and VAPT scan data center devices before setting up in the production environment.
- Do activities for Infra compliance for ISO27001 security standards
- Log management Event log analyzer
- Review logs as per the access management.
- Analyzing logs and try to find out a pattern of the vulnerability. Check for suspicious contents accessed by any user.
- Real Time Review multiple login failures, command executed on the firewall etc.
- 100% capturing of Admin Activities / Task (internal / FMS Team) done on Network devices.
- Any changes made in system without approval can be tracked down
- Real time analyzing of events logs generated out of the system - to ensure the system is free of Bots, Phishing activities, Virus.
- Backup of Log analysis for Audit requirement
- IT Change Management
- Operates as the Change Manager for IT network changes.
- Support Infra Head on completion of Changes authorized.
- FMS network and security team
- Interaction for daily incident management, new requirements, Changes etc.
- IT Coordinators of all ROYAL ENFIELD Businesses
- To review the network related Problems
- To work out new possibilities for improving Performance and Processes related to Facility Management, Backup of Critical Devices & network Management.
- Technical experts
- Interaction with technical experts of key vendors
Work Experience
Education
Graduate/Post Graduate in Engineering / MBA (Systems / IT)
Bachelor of Engineering / Bachelor of Technology / MCA / Diploma in Systems / Engineering
Experience
- 5+ years of relevant experience
- Experience in providing Technical Support
- Experience in Manufacturing/ Automotive industry
- Good understanding of infrastructure, products, standards and configuration
- Ability to work flexible and stretch hours
- Demonstrate ownership of and accountability for relevant products and services
- Ability to work as part of a team and independently
- Ability to successfully handle multiple tasks while under pressure
- People Management skill; Working in synergy with cross functional teams
Strong understanding of following technologies
- Fortinet SD-WAN and UTM including FortiAnalyzer and FortiManager
- Cisco Wireless LAN Controller, Indoor and outdoor wireless access points
- Forescout NAC or similar
- CyberArk PAM or similar
- Citrix and F5 Application Load Balancer
- Cisco Routing and Switching
- Cisco Data Center Networking (Nexus)
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