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Sr.Associate-Supply Chain Serv.

1 month ago

Noida, India MetLife Full time

Position Summary

The primary role of the SRE-associate has a customer service responsibility for all SRE needs of the MetLife employees with knowledge of all commodities and services within the scope. Support audit requirements of the organization by keeping a document repository.

Job Responsibilities

SRE-associate would be the first line of customer contact through his system application or through an assigned phone extension. SRE-associate would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests. Ensure Sanction screening within SLA Ensure Mailbox management Ensure Track and report Issues registered related to Buyer requests Ensure SLA governance and management Ensure Supplier list maintenance Govern documentation upload in SNOW Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system. Ensure adherence to established attendance schedules

Any other essential function that may occur from time to time as directed by the Supervisor.

Knowledge, Skills and Abilities

Education

Graduates or Diploma holders with at least 15 years of education

Experience

0-1 years working experience with understanding of Quality and metrics, with a preference for specific Supply Chain experience as required.

Knowledge and skills (general and technical)

Good Computer navigation skills Good keyboarding speed Knowledge about the Insurance industry in US Knowledge about US Culture Fundamentals of Purchasing/Vendor management. Good Communication skills – should be able to interact with suppliers and customers at all levels regardless of needs. Should also be able to interpret business documents Escalate issues if required Data gathering ability/ Eye for detail Teamwork/ Managing Self / Adaptability Ability to work successfully in production driven environment Adaptability to change Ability to work on routine/standardized transactions Self-disciplined and result oriented Ability to multitask

Other Requirements (licenses, certifications, specialized training – if required)

Not applicable

Working Relationships

Internal Contacts

(and purpose of relationship):

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA for the purpose of feedback and audit. Trainers for the purpose of Pre-process and Process training.

External Contacts

(and purpose of relationship) – If Applicable

SME / Trainers at the client end for training. MetLife Employees for understanding and taking requests for procurement of various commodities and services Supplier to obtain and assist on information required for Risk Assessment completion

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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