Branch Head

Company Overview

Vanchinad Finance Pvt Ltd (VFPL) is a prominent Non-Banking Financial Company (NBFC) with a strong presence across Kerala and Tamilnadu, boasting over 65 branches. Our primary focus areas are Micro Loans and Gold Loan services, serving a diverse clientele in these regions. Headquartered in Edappally, VFPL is dedicated to providing exceptional financial services backed by robust customer support and innovative financial solutions.

Job Overview

We are seeking a seasoned Branch Head for our Gold Loan division to be based in Kottayam. As a senior position, this full-time role demands an experienced leader who can drive branch operations, achieve sales targets, and ensure superior customer service. The ideal candidate will possess a strategic mindset, strong interpersonal skills, and a keen understanding of the financial service industry, particularly in gold loans.

Qualifications and Skills

• Proven communication skills enabling effective engagement with clients, team members, and stakeholders to ensure transparent and efficient operations.
• Strong problem-solving abilities to tackle challenges swiftly and devise effective solutions in dynamic financial environments.
• Excellent time management skills to prioritize tasks effectively, ensuring deadlines and targets are consistently met within the branch.
• Exceptional customer service skills to enhance client experiences and foster long-term relationships within the community.
• Demonstrated sales skills, with a track record of meeting or exceeding branch financial targets and developing new business strategies.
• Keen attention to detail to ensure accuracy in financial transactions and compliance with regulatory standards within the financial industry.
• Organizational skills to manage branch resources efficiently, including staff management, inventory control, and financial reporting.
• Ability to work independently while taking initiative and making informed decisions to steer the branch towards continuous improvement.

Roles and Responsibilities

• Oversee daily operations of the branch, ensuring smooth and efficient processes for gold loan services.
• Develop and implement sales strategies to achieve branch targets, driving growth and profitability in the local market.
• Lead, mentor, and manage branch staff, fostering a team-focused environment that prioritizes performance and professionalism.
• Build and maintain strong customer relationships through exceptional service delivery and customer satisfaction initiatives.
• Ensure compliance with company policies and industry regulations, maintaining integrity and trust within all branch operations.
• Analyze market trends to identify opportunities for new business development and enhancement of existing services.
• Manage branch budgets, financial forecasting, and reporting, ensuring accountability and transparency in financial matters.
• Represent the branch within the community, promoting VFPLs brand and financial services to potential clients and partners.