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Ocean Manager
2 months ago
Job Description
Includes & doesn’t limit to:- Responsible for Ocean Exports, Ocean Imports, LCL program, CFS services & EIO services to OM & PES
- Ocean Services Operations & Customer services
- Carrier Management & Relationships
- Carrier Allocations & optimum utilization of contracts
- In charge of the Product P&L
- People Management: Mentoring & Development of the team
- Maintaining efficiency & productivity of the team
- Responsible for all the parameters of District Excellence & Financial health of the product & district
- Compliance & adherence to all our companies policies
- Thorough with Operational systems
- Development of CFS, ICD’s & Ports
- Global & Local RFQ’s
- Managing & Developing the SP’s: Transporters, CHA’s & all related services
- Network Relationship & Cross Geography promotion of the district services
People:
Develop department personnel. Show them a career, not just a job.
Conducts staff appraisals and make salary reviews
Have a Future ready team with cross functional abilities
Develop solid # 2 to run operations and assist in retention.
Operations:
Oversee the management of the branch ocean department
Ensure that productivity and profitability goals for ocean department are met
Have a fundamental understanding of Expeditors operational systems, including ETMS, ATS
Be up to date on the New Deployments & attend related calls. Lead the program
Be responsible for the training and development of ocean staff within the branch
Be responsible for compliance and quality issues for the ocean product within the branch, specifically but not limited to:
Compliance with Expeditors OPS Procedures
Compliance with local/regional government and Federal Maritime
Commission (FMC) regulations, including ATS
Compliance with Dangerous Goods Regulations (where applicable)
Compliance with LATAM, Middle East/ISC regulations, GDP Guidelines
Compliance & Process for handing Controlled substance & High Value Pharma shipments
Develop relationships with the "core" carriers
Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases
Ensure EIO's value statement is clearly communicated to each core carrier
Ensure EIO's requirements on space, service and price are clearly communicated to each carrier
Provide local market feedback on carriers to the Regional Ocean Director
Implementation & Execution of services to systems & tools for better productivity
Increase in productivity through process efficiency. Min 10% YOY
Customer
Lead the branch ocean sales efforts & help close strategic New Logos
At least 50% of time to be spent on sales calls (retention and joint calls with branch sales team)
Have a thorough understanding of local market pricing conditions
Have a thorough understanding of and personal involvement with the top 10 ocean customers
Manage all ocean business within the branch after transition from sales
Oversee the branch bid/quotation process for the ocean product
Pre engagement through RFQ Tracker for all Global RFQ
Collaboration with Sales & CRDM for strategy building on Local & Global RFQ
Train , educate, and assist branch sales staff on ocean product, through joint sales calls
Participate in the weekly branch sales meeting , Branch Meeting & MRM
Finance:
Assist District Manager with preparation of annual department budget. – Product P&L - DPL
Meet monthly with District Manager to review department financial P&L and productivity results and goals. – One On One Meetings
Review, understand and focus on improving department freight yields. – SAS
Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days. – AR Meetings
Ensure company credit procedures are followed and utilized effectively – OCL/OLA process
Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP & RI Reports
Manage intercompany accounting discrepancies via AJAX report.
Review Daily Branch Revenue report (Daily). – Check the work file Report
Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
Follow company capex procedure for the purchasing of any equipment for your staff or department.
Manage by exceptions & random checks for proper accounting of correct cost being booked
Random checks for Correct billing done by our SP’s as per agreed quote
Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution
amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)
Compliance:
Promote compliance in diligently following all company policies and regulations.
Integrity is out culture & our responsibility as managers to exemplify & lead
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Protecting the organizations interest is our first & foremost duty. Ensure you are completing all required Compliance training once a year
Culture:
Proactively promote the company’s 10 cultural attributes:
Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
Be open to implementing new system changes and enhancements into your department.
Be involved and suggest system/process improvements.
Set the tone of this environment within your department.
Measure by reports, exceptions & always measure by reports in perspective to set the tone of the technology usage
Qualifications
Knowledge:
Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain
positive results.
Good Microsoft Office skills (Excel, Word etc.)
Negotiation skills
Influencing skills
Behaviors:
Emotional resilience
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background
Responsibility, Accountability & Ownership
Education and Experience:
6 to 8 years of inductry specific qualification in similar role (country specific).