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Ocean Manager

2 months ago


Bengaluru, India Expeditors Full time

Job Description

Includes & doesn’t limit to:
- Responsible for Ocean Exports, Ocean Imports, LCL program, CFS services & EIO services to OM & PES
- Ocean Services Operations & Customer services
- Carrier Management & Relationships
- Carrier Allocations & optimum utilization of contracts
- In charge of the Product P&L
- People Management: Mentoring & Development of the team
- Maintaining efficiency & productivity of the team
- Responsible for all the parameters of District Excellence & Financial health of the product & district
- Compliance & adherence to all our companies policies
- Thorough with Operational systems
- Development of CFS, ICD’s & Ports
- Global & Local RFQ’s
- Managing & Developing the SP’s: Transporters, CHA’s & all related services
- Network Relationship & Cross Geography promotion of the district services
People:
 Develop department personnel. Show them a career, not just a job.
 Conducts staff appraisals and make salary reviews
 Have a Future ready team with cross functional abilities
 Develop solid # 2 to run operations and assist in retention.
Operations:
 Oversee the management of the branch ocean department
 Ensure that productivity and profitability goals for ocean department are met
 Have a fundamental understanding of Expeditors operational systems, including ETMS, ATS
 Be up to date on the New Deployments & attend related calls. Lead the program
 Be responsible for the training and development of ocean staff within the branch
 Be responsible for compliance and quality issues for the ocean product within the branch, specifically but not limited to:
 Compliance with Expeditors OPS Procedures
 Compliance with local/regional government and Federal Maritime
 Commission (FMC) regulations, including ATS
 Compliance with Dangerous Goods Regulations (where applicable)
 Compliance with LATAM, Middle East/ISC regulations, GDP Guidelines
 Compliance & Process for handing Controlled substance & High Value Pharma shipments
 Develop relationships with the "core" carriers
 Develop joint local strategies with the carriers to ensure our account base is satisfied and our value to the carrier increases
 Ensure EIO's value statement is clearly communicated to each core carrier
 Ensure EIO's requirements on space, service and price are clearly communicated to each carrier
 Provide local market feedback on carriers to the Regional Ocean Director
 Implementation & Execution of services to systems & tools for better productivity
 Increase in productivity through process efficiency. Min 10% YOY

Customer
 Lead the branch ocean sales efforts & help close strategic New Logos
 At least 50% of time to be spent on sales calls (retention and joint calls with branch sales team)
 Have a thorough understanding of local market pricing conditions
 Have a thorough understanding of and personal involvement with the top 10 ocean customers
 Manage all ocean business within the branch after transition from sales
 Oversee the branch bid/quotation process for the ocean product
 Pre engagement through RFQ Tracker for all Global RFQ
 Collaboration with Sales & CRDM for strategy building on Local & Global RFQ
 Train , educate, and assist branch sales staff on ocean product, through joint sales calls
 Participate in the weekly branch sales meeting , Branch Meeting & MRM
Finance:
 Assist District Manager with preparation of annual department budget. – Product P&L - DPL
 Meet monthly with District Manager to review department financial P&L and productivity results and goals. – One On One Meetings
 Review, understand and focus on improving department freight yields. – SAS
 Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days. – AR Meetings
 Ensure company credit procedures are followed and utilized effectively – OCL/OLA process
 Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP & RI Reports
 Manage intercompany accounting discrepancies via AJAX report.
 Review Daily Branch Revenue report (Daily). – Check the work file Report
 Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
 Follow company capex procedure for the purchasing of any equipment for your staff or department.
 Manage by exceptions & random checks for proper accounting of correct cost being booked
 Random checks for Correct billing done by our SP’s as per agreed quote
 Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution
amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)
Compliance:
 Promote compliance in diligently following all company policies and regulations.
 Integrity is out culture & our responsibility as managers to exemplify & lead
 Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
 Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
 Protecting the organizations interest is our first & foremost duty. Ensure you are completing all required Compliance training once a year
Culture:
 Proactively promote the company’s 10 cultural attributes:
 Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
 Be open to implementing new system changes and enhancements into your department.
 Be involved and suggest system/process improvements.
 Set the tone of this environment within your department.
 Measure by reports, exceptions & always measure by reports in perspective to set the tone of the technology usage

Qualifications

Knowledge:
 Expeditors company policies and procedures knowledge
 A good understanding of Expeditors’ products, services and systems
 Strong market and competition knowledge
Skills:
 Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain
positive results.
 Good Microsoft Office skills (Excel, Word etc.)
 Negotiation skills
 Influencing skills

Behaviors:
 Emotional resilience
 Self-reflecting and open to feedback
 Initiative and ability to work in autonomy
 Role model of integrity and pride for all employees
 Proven leadership attitude and background
 Responsibility, Accountability & Ownership

Education and Experience:
 6 to 8 years of inductry specific qualification in similar role (country specific).