Scrum Master, ServiceNow

6 months ago

Hyderabad, India Align Technology Full time

About this opportunity

Are you someone who is passionate about fostering a high-performance culture by applying digital solutions to improve employee productivity, innovation, and commitment? Do you possess a unique blend of digital, technical and people skills? Align Technology is looking for an entrepreneurial, dynamic people-oriented service owner to drive systemic enablement of digital solutions that make it possible for employees to thrive in their jobs and differentiates Align Technology in the marketplace as an employer of choice. Align is currently seeking a Scrum Master, ServiceNow to join our DWE organization. This position will vary in the scope of project responsibilities; however generally this position will facilitate successful delivery of HR Service Delivery solution and coordinate the development of ServiceNow applications and integrations. You will be responsible for ensuring that the team follows the agile principles and practices, delivers high-quality products, and meets the deadlines and expectations of the stakeholders. You will also collaborate with the product owner, the development team, and other Scrum Masters to align the vision, scope, and roadmap of the projects. In this role, you will… Organize and facilitate the scrum ceremonies, such as sprint planning, daily stand-up, sprint review, and sprint retrospective. Lead the scrum team of developers, testers, and business users in delivering the ServiceNow application solution using agile methodology. Help the product owner and teams to define and prioritize the product backlog, and to create user stories and acceptance criteria. Identifying and engaging the relevant stakeholders and business partners to design the delivery of the appropriate cadence for stakeholder engagement with their buy-in. Empower the team to self-organize and deliver high-quality solutions that meet the business needs and expectations. Track and monitor the progress and quality of the team's deliverables and communicate the status and risks to the stakeholders. Coach and mentor, the team on agile values, principles, and practices, and foster a culture of continuous improvement and feedback. Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow/Jira Drives continuous improvement via Inspect and adapt workshops; assesses the agility level of the teams and helps them improve. Remove any impediments or blockers that hinder the team's productivity and performance. Manage the dependencies and coordination with other teams and external parties. Using insights and SME input to create impactful communication and effective collaboration via different channels and medium. Ensure that the team adheres to the agreed standards and processes, and that they follow the best practices of software development and integrations on ServiceNow platform. Continuously improve the efficiency and effectiveness of the team and the process. In this role, you’ll need … Bachelor's degree in computer science, information technology, or related field, or equivalent work experience. 5+ years of experience in Scrum Master role, preferably with 3+ years' experience for development projects on the ServiceNow platform. Strong knowledge of agile methodologies, frameworks, and tools, such as Scrum, Kanban, Jira, Confluence, etc. Knowledge of ServiceNow modules, workflows, integrations, and configuration Experience in creating process flow diagrams and use cases. Excellent verbal and written communication skills with the ability to communicate complex technical concepts to non-technical stakeholders. Ability to work independently and collaboratively with a diverse and distributed team. Solid understanding of project and software development methodologies / techniques (AGILE) Strong interpersonal, negotiation, multitasking, and conflict-management skills The ability to navigate ambiguity, overcome confusion, and simplify complex situation. Problem-solving, analytical, and critical thinking skills Attention to detail, quality, and customer satisfaction. Strong communication skills - verbal, written, listening and presentation. Certified Scrum Master (CSM) or equivalent certification.

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