Senior Tech Analyst

1 month ago


Gurugram, India Cint Full time
Job Description

The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

  • Provide top-notch customer support for Lucid Marketplace platform users
  • Investigate and resolve customer issues in a professional and timely fashion
  • Create and review technical documentation
  • Understand client requirements and translate those needs into actionable tickets
  • Monitor usage of the proprietary sampling platform
  • Classify submitted bugs and issues by the severity of their impact
  • Debug API integrations
  • Coach clients on the adoption of key features to help them meet their goals

Qualifications

Qualifications

  • Bachelor’s degree (Business Administration, Information Technology, Computer Science or related discipline preferred)
  • 3+ Years Work experience preferred (SaaS support experience a plus)
  • Enjoys solving problems and prefers analytical methods
  • Strong communicator and flexible team player
  • Thrives in a customer focused environment
  • Easily able to grasp and retain new knowledge
  • Extremely thorough and detail oriented in both communication and analysis
  • Must be able to work in a fast paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously


Additional Information

Our Values

Collaboration is our superpower

  • We uncover rich perspectives across the world
  • Success happens together
  • We deliver across borders.

Innovation is in our blood

  • We’re pioneers in our industry
  • Our curiosity is insatiable
  • We bring the best ideas to life.

We do what we say

  • We’re accountable for our work and actions
  • Excellence comes as standard
  • We’re open, honest and kind, always.

We are caring

  • We learn from each other’s experiences
  • Stop and listen; every opinion matters

 

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)


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