Sprinklr Expert

Job description: 

Senior technical expert Sprinklr Contact Center 

This role is in the new One Contact Center (OneCC) team. Our goal is to integrate the Sprinklr SaaS solution in >10 Contact Centers in Europe, based on a common approach and standardized APIs. The role requires serving as an expert and consultant for our integration initiative, working with various roles and stakeholders. It involves designing and configuring Sprinklr solutions to meet business requirements and adhering to best practices. Additionally, the position calls for extensive experience in Sprinklr CCaaS delivery/deployment, technical expertise in Contact Center software, and familiarity with relevant architectural standards. 

Your Role: 

Acting as expert/consultant in the integration initiative for the various involved roles (architects, developers, business, managers, and others)Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and local needs, adhering to primary business use cases and platform functionalities Should be able to create technical solution based on Sprinkler contact centre service functional capabilities, integrations APIs (REST, Event based integrations), configurations considering best practices Act as Subject Matter Expert in Sprinkler Contact centre implementation, integration and configuration covering following: Contact centre network, ACD/IVR, dialer, routing, workforce management, Agent Desktop, CTI integrations, CRM, Voice, VXML IVR, WFM, Case Management System integrations etc. Technical configuration experience with CCaaS or similar SaaS solutions 

Required Experience/Knowledge: 

Experience and in deepth-knowledge in the full lifecycle of a Sprinklr software delivery project, including business analysis, functional specification, system design, platform configuration, testing, training, and post Go-Live support Experience in Sprinklr CCaaS delivery/deployment is a prerequisite Work in a team to understand current product adoption by various brands and establish standard practices to improve adoption to new solution Technical knowledge in general Contact Center software and integration experience Solid experience in enterprise software deployment management and/or implementation Technical background with frontend configuration experience Fluent in English; written and verbal Ability to work both independently and as a member of a team Ability to work effectively under tight deadlines and juggle several assignments simultaneously 

Minimum of 3 years of relevant experience Good understanding of telco processes is a must Knowledge of relevant architectural standards like TM Forum, Open Digital Architecture, eTOM Excellent knowledge and experience in building digital platforms Experience in agile product development teams Experience in multinational teams distributed across different countries