Technical Content Writer

2 weeks ago

Pune, India Workday India Private Limited Full time

About the Role

We are looking for a Workday Success Plans Technical Content Writer focused on Financials who will support and execute on the vision and strategy for content and services that inspire our customers, build customer engagement and collaboration, influence renewability, and prepare our customers for ongoing success with Workday. You will work in collaboration to define and adhere to an inspiring WSP product roadmap within the Workday suite of products, passionate about our customers’ desired business outcomes. Success will be measured by growing product and feature adoption, reducing product attrition, and positively impacting Workday’s customer satisfaction rating.

Other Responsibilities:

In partnership with the other Product Managers and Consulting SMEs, structure technical approaches to solving customers’ business needs into concise outlines for webinars, and create engaging speaker notes, as well as webinar titles and learning points

Coordinate and drive content development of assigned content, ensuring design milestone dates and handoffs are met while adhering to all content standards and style guides

Present on topics related to future planned content, consumption metrics, and project work

Monitor key success measures such as customer attendance and consumption of created and existing content

Support the delivery of outstanding product adoption and retention programs, and serve as a brand ambassador for Workday Success Plans

About You

Our ideal candidate is someone with experience in Workday's Financials including but not limited to Core Financials, Spend or Revenue. This role will work with Workday Consultants to understand how these features and tools support our customers’ business goals of delivering workforce insights related to financials to their leaders and end users. You should have a deep appreciation for customers and a passion to deliver high quality solutions and content that they will find invaluable. 

Basic Qualifications

A minimum of 1-3 years of experience implementing/ supporting Workday’s Financial applications in any commercial industry OR experience working with SMEs to turn functional and technical software concepts into engaging webinar content and written documentation, preferably in the SaaS industry

Background and knowledge of Financials Management processes strongly preferred

​

Other Qualifications

BS / BA degree in relevant field or equivalent work experience

Proven ability to communicate financial information and concepts in an engaging manner to a technical audience

Operate with minimal direction, demonstrate flexibility and adapt to change

Excellent communicator in English with solid attention to detail

Strong writer, with excellent storytelling, and communication skills

A relentless drive to make things happen, bringing creative recommendations and solutions to problems

Excellent collaborator - we are a team of dedicated individuals with very strong comradery.

Creative and thrives when working on projects that haven’t been done before

Strong project management skills with the ability to handle shifting priorities

Have a continuous learning approach and take personal ownership for ongoing learning and growth

Build positive relationships and leverage connections to get the job done

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