Associate
4 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Voice/Chat Support/Customer Care - Associate/Sr. Associate
In this role,The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.
Responsibilitiess
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
·Domain Experience: BFSI
·Channel Experience: Voice (International Voice Process)
·Work Experience: Relevant experience in International Voice process
·Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.
·Typing Speed: > 25 WPM
·Shift: Rotational shifts
·Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
·Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
·Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
●Use available information and tools to validate identity of the caller to safeguard Member information.
●Initiate effective and timely written communication with Members.
●Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
●Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
●Effectively guide Members to navigate online tools and applications to enable uploading of documents.
●Adhere to all policies and procedures while showcasing Member centric servicing ethos.
●Ensure high quality service delivery in a 24/7 environment.
●Take allotted training and execute on action plans discussed during coaching sessions.
●Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
●Seek steady improvement according to the QA guidelines.
Qualifications we seek in you
Minimum Qualifications
●Graduate/Bachelor’s Degree preferred
●Comfortable working in a 24/7 work Environment with Rotational shifts.
●Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
●Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills
·Excellent customer service skills and ability to assist in customer inquiries independently.
·Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
·Self-disciplined, diligent, proactive and detail oriented
·Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
·Ability to maintain high levels of confidentiality and data security standards.
·Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
·Keen attention to detail, customer profiling and pattern identification
·Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA
-
Associate Director
2 weeks ago
Gurugram, India Recruitment Cell Full timeProfile :: Corporate & International TaxationDesignation :: Associate DirectorExperience:: 5+yearsLocation:-Gurgaon/Delhi/Chennai
-
Associate Director
2 weeks ago
Gurugram, India Recruitment Cell Full timeProfile :: Corporate & International TaxationDesignation :: Associate DirectorExperience:: 5+yearsLocation:-Gurgaon/Delhi/Chennai
-
Associate Director
2 weeks ago
Gurugram, India Recruitment Cell Full timeProfile :: Corporate & International Taxation Designation :: Associate Director Experience:: 5+years Location:-Gurgaon/Delhi/Chennai
-
DB Associate Trainee
3 weeks ago
gurugram, India Milliman Full timeJob Summary: The Associate Trainee is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. The Associate assists in maintaining pension data, payment, payroll administration and calculates benefits. Duties/Responsibilities: • Responsible to review documents and compile indexes to make...
-
DB Associate Trainee
1 month ago
Gurugram, India Milliman Full timeJob Summary: The Associate Trainee is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. The Associate assists in maintaining pension data, payment, payroll administration and calculates benefits. Duties/Responsibilities: • Responsible to review documents and compile indexes to make...
-
Senior Associate
2 weeks ago
gurugram, India Delhivery Full timeSenior Associate – FulfillmentWe are looking for an experienced Associate with 2+ years of experience, and who can work and deliverFC engineering projects Pan India.Education QualificationB.Tech/B.E. in Mechanical/Electrical/Civil from any premier institute.Roles & Responsibility Fulfillment center launch New client process understanding and smooth...
-
Procurement Associate
3 weeks ago
Gurugram, India Total Marketing Support Limited Full timeProcurement Associate TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally...
-
Procurement Associate
3 weeks ago
Gurugram, India Total Marketing Support Limited Full timeProcurement Associate TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally...
-
Procurement Associate
3 weeks ago
Gurugram, India Total Marketing Support Limited Full timeProcurement Associate TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally...
-
Python Developer
2 weeks ago
Gurugram, India Acuity Knowledge Partners Full timeOpportunity- Python Developer (Associate/ Senior Associate)Location- Gurugram (Hybrid)"Immediate joiners are highly preferred!"Key Responsibilities:Work with data strategy and sourcing team on data requirements to design data pipelines and delivery structures. Engage with vendors and technical teams to systematically ingest, evaluate, and create valuable...
-
Python Developer
2 weeks ago
Gurugram, India Acuity Knowledge Partners Full timeOpportunity- Python Developer (Associate/ Senior Associate)Location- Gurugram (Hybrid)"Immediate joiners are highly preferred!"Key Responsibilities:Work with data strategy and sourcing team on data requirements to design data pipelines and delivery structures. Engage with vendors and technical teams to systematically ingest, evaluate, and create valuable...
-
Customer Support Associate
1 month ago
gurugram, India Sagar Solution Full timeWe are looking for an outgoing Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...
-
Business Development Associate
1 month ago
gurugram, India White Force Full timeJob Description: Associate/ Sr. Associate– Business DevelopmentResponsibilities :-*Ensure that Company has the most comprehensive selection of vendors by sourcing*signing up the target merchants quickly and effectively*Sales planning and pitching to the new vendors*Create a robust and accurate profile for every newly registered vendor on the...
-
Customer Support Associate
1 month ago
Gurugram, India Sagar Solution Full timeWe are looking for an outgoing Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...
-
Customer Service Associate
1 month ago
Gurugram, India eTeam Full timeWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...
-
Customer Service Associate
1 month ago
gurugram, India eTeam Full timeWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...
-
Analytics Associate Consultant
4 weeks ago
gurugram, India Blue Matter Full timeAbout Company Blue Matter Consulting is a rapidly growing management consultancy focused primarily on the biopharmaceutical industry. We partner with our clients to help them achieve commercial success across the lifecycle of their products, portfolios and organizations. We have a unique entrepreneurial culture and invest in building Blue Matter as the best...
-
Economics Associate
1 week ago
Gurugram, India NatWest Group Full timeJoin us as an Economics AssociateAre you interested in how the economy influences the banking sector and do you want to build economic scenarios to help decision-makers think about different versions of the future?If you have a passion for understanding the risks and opportunities of a rapidly evolving economic landscape, then we want to hear from youJoin...
-
Customer Success Associate
6 days ago
Gurugram, India Infosec Ventures Full timeSr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...
-
Customer Success Associate
7 days ago
Gurugram, India Infosec Ventures Full timeSr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...