Senior Software Engineer, SAP Solution Manager

4 months ago

Hyderabad, India Bristol Myers Squibb Full time

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. 

The Senior Software Engineer, SAP Solution Manager is responsible for configuring and maintaining our SAP ChaRM and SvRM applications, ensuring their availability, performance. You will coordinate with the members of SAP functional teams in SAP managed systems as well as members of CTS to troubleshoot issues, implement enhancements, and contribute to the overall success of our change management application. Additionally, you will be responsible for configuring technical monitoring and alerting for managed SAP systems. 

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team

Key Responsibilities

Provide day-to-day support for SAP Solution Manager Change Request Management (ChaRM) and Service Request Management (SvRM) applications including troubleshooting of change and transport related issues assisting endusers in complying with BMS policies and work instructions for changes in managed ABAP and cloud systems. Primary focus on configuration of ChaRM and SvRM processes, assisting endusers in complying with BMS policies and work instructions for changes in managed ABAP and cloud systems. Design, configure/develop and maintain ChaRM and SvRM applications and the technical monitoring of managed SAP systems. Participate in planning, leading, and execution of ChaRM, SvRM and technical monitoring changes as needed, including application upgrades, to help drive continuous improvement. Take ownership of assigned work activities and progress to conclusion promptly and efficiently. Collaborate with cross-functional teams in SAP managed systems as well as CTS and Basis, to ensure the smooth integration of SAP systems with other applications and technologies. Maintain configuration and functional design documents and system/user test scripts, to ensure proper and complete documentation of the application. Prepare procedural documentation such as work instructions and job aids, to ensure understanding and compliance with company policies. Stay up to date with the latest SAP technologies and trends and make recommendations for system improvements and optimizations.

Qualifications & Experience

Bachelor’s degree in Computer Science, Engineering or related field or equivalent professional experience. At least 3 years of experience in SAP Solution Manager 7.2 SP12, including ChaRM and SvRM configuration, and technical monitoring. Knowledge in all aspects of SAP Solution Manager ChaRM and SvRM applications, including continual and phase cycles, landscape management, change types and workflows, Retrofit, CSOL, digital signatures, consistency checking, Experience with SAP CTS, CTS+, TMS and cTMS. Good knowledge of SAP transport management mechanism, transports, transport tasks, transport content, transport release, transport of copy (TOC), transport imports in ABAP and cloud environments. Experience in full lifecycle implementation or upgrade of SAP systems is preferred. Good understanding of SAP technical monitoring and troubleshooting tools. Knowledge of SAP Cloud ALM is helpful. Knowledge of SAP security concepts and best practices. Strong problem-solving and analytical skills. Strong communication skills both written and verbal. Good interpersonal skills. Good documentation skills and practices. Ability to work effectively in a global team environment and collaborate with cross-functional teams throughout the organization, build strong partnerships to meet shared objectives. Self-accountable and able to manage own time to meet deadlines. Action Oriented. Takes on new opportunities with a sense of urgency and enthusiasm. Intellectually curious and willing to evaluate and quickly learn new technologies. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment. Experience implementing SAP solutions for pharmaceutical industry, in FDA and GxP regulated environment is a plus. Experience managing projects or components of large projects. Able to deal with ambiguity in problem definition and organizational relationships. Experience working in a matrix organization. Able to manage work across virtual teams. Strong oral and written presentation skills. Demonstrates openness to learning new skills and helping others to raise their “technology quotient”. Demonstrates a focus on improving processes, structures, and knowledge within the team. Leads in analyzing current states, delivering strong recommendations that are actionable. Ability to direct multiple activities and projects at once and prepare for a pipeline of demand.


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