Workforce Management Traffic Analyst

4 weeks ago

Bengaluru, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has advanced, specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

  • Serves as a team lead.
  • May allocate work to team members.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

  • Communicates information and ideas effectively.
  • Uses tact and diplomacy when dealing with others.

Responsibility Statements

  • Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
  • Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
  • Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
  • Re-forecasts planning parameters based on actuals.
  • Updates intraday schedules to best meet requirements for upcoming intervals.
  • Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
  • Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
  • Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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