Online Reputation manager- Jewellery Brand

4 weeks ago

Mumbai, India bfmhr Full time
Job Description
JOB DESCRIPTION
Online Reputation Management (ORM) Executive:
Experience: 1 year
Skills:
• Excellent written and verbal communication skills
• Working knowledge of excel and google sheets.
• Problem solving and customer service mindset.
Job Description:
Monitoring online platforms:
Engage with customers and consider feedback to maintain a positive brand image and efficaciously address customer concerns on platforms like WhatsApp, Facebook, Pinterest, and Instagram. Craft timely and appropriate responses to customer reviews, comments, and inquiries, demonstrating a commitment to customer satisfaction and addressing concerns effectively.
Online Reputation Management (ORM) efforts:
Implementing crisis management strategies, fostering relationships collaboration with cross-functional teams, and consistently refine through trend awareness.
Handle customer enquiries
Proficiently address inbound calls & messages, provide comprehensive information on ongoing company offers and jewelry products, and convert those inquiries into valuable leads through effective communication and engagement strategies.
Reporting:
Producing comprehensive business reports related to all the lines of businesses, highlighting the ORM team's impact on lead generation. Proficient in Excel and Google Sheets for business reporting and tracking leads from diverse sources and campaigns.
Implement CRM strategies:
Effectively implement strategies to boost store visitors and generate new leads. Work along with HOA and SMM on campaigns and events. Provide management with insights on online reputation, brainstorm and implement ideas on generating maximum inbound and outbound leads through various schemes, campaigns and offers for a seamless customer experience.
Expertly curate and decide on gifts for both international and domestic customers while meticulously maintaining a count and ensuring top-notch quality control.
Lead customer communication
Managing Google reviews to further refine the company’s online reputation, ensuring a positive digital presence. Proactively and timely manage Instagram, Facebook, WhatsApp comments and DMs. Regularly monitor various online platforms, including social media, review sites, forums, and other digital channels, to stay abreast of conversations and mentions related to our brand.

Requirements
JOB DESCRIPTION Online Reputation Management (ORM) Executive: Experience: 1 year Skills: • Excellent written and verbal communication skills • Working knowledge of excel and google sheets. • Problem solving and customer service mindset. Job Description: Monitoring online platforms: Engage with customers and consider feedback to maintain a positive brand image and efficaciously address customer concerns on platforms like WhatsApp, Facebook, Pinterest, and Instagram. Craft timely and appropriate responses to customer reviews, comments, and inquiries, demonstrating a commitment to customer satisfaction and addressing concerns effectively. Online Reputation Management (ORM) efforts: Implementing crisis management strategies, fostering relationships collaboration with cross-functional teams, and consistently refine through trend awareness. Handle customer enquiries Proficiently address inbound calls & messages, provide comprehensive information on ongoing company offers and jewelry products, and convert those inquiries into valuable leads through effective communication and engagement strategies. Reporting: Producing comprehensive business reports related to all the lines of businesses, highlighting the ORM team's impact on lead generation. Proficient in Excel and Google Sheets for business reporting and tracking leads from diverse sources and campaigns. Implement CRM strategies: Effectively implement strategies to boost store visitors and generate new leads. Work along with HOA and SMM on campaigns and events. Provide management with insights on online reputation, brainstorm and implement ideas on generating maximum inbound and outbound leads through various schemes, campaigns and offers for a seamless customer experience. Expertly curate and decide on gifts for both international and domestic customers while meticulously maintaining a count and ensuring top-notch quality control. Lead customer communication Managing Google reviews to further refine the company’s online reputation, ensuring a positive digital presence. Proactively and timely manage Instagram, Facebook, WhatsApp comments and DMs. Regularly monitor various online platforms, including social media, review sites, forums, and other digital channels, to stay abreast of conversations and mentions related to our brand.

  • Online Reputation manager- Jewellery Brand

    4 weeks ago

    Mumbai, India bfmhr Full time

    JOB DESCRIPTIONOnline Reputation Management (ORM) Executive:Experience: 1 yearSkills:• Excellent written and verbal communication skills• Working knowledge of excel and google sheets.• Problem solving and customer service mindset.Job Description:Monitoring online platforms:Engage with customers and consider feedback to maintain a positive brand image...

  • Online Reputation manager- Jewellery Brand

    4 weeks ago

    mumbai, India bfmhr Full time

    JOB DESCRIPTIONOnline Reputation Management (ORM) Executive:Experience: 1 yearSkills:• Excellent written and verbal communication skills• Working knowledge of excel and google sheets.• Problem solving and customer service mindset.Job Description:Monitoring online platforms:Engage with customers and consider feedback to maintain a positive brand image...

  • Online Reputation manager- Jewellery Brand

    2 weeks ago

    Mumbai, India bfmhr Full time

    JOBDESCRIPTIONOnline ReputationManagement (ORM)Executive:Experience: 1yearSkills:Excellent written and verbal communicationskills Working knowledge of exceland google sheets. Problemsolving and customer servicemindset.JobDescription:Monitoring onlineplatforms:Engage with customersand consider feedback to maintain a positive brand image andefficaciously...

  • Jewellery Designer for a Fine Jewellery Brand

    1 day ago

    Mumbai, India Leading Fine Jewellery Brand Full time

    Role: Jewelry DesignerLocation: Mumbai (Lower Parel)Salary: 4-6 lacs P.AJob Description:Conceptualize and create original jewelry designs that align with the brand's aesthetic, values, and market trends.Experience in designing Gold & Diamond studded jewellery is a must.Work closely with the production team to ensure designs are feasible, maintain...

  • High End Jewellery

    4 weeks ago

    Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

    **Hiring for a Global Jewellery Brand: High End Jewellery Bagging Supervisor** **Job Location: Andheri East (MIDC)** **Responsibilities and KRA**: - Collect job sheet and diamonds from the Leadership Team - Read job sheets to understand diamond and gemstones requirement - Collect diamonds and gemstones from the supervisor **Bag the diamonds and...

  • Manager - Online Reputation Management

    2 weeks ago

    Mumbai, Maharashtra, India Upstox Full time

    Apply for Upstox Manager Online Reputation Management, Career Progress Consultants in Mumbai for 3 - 5 Year of Experience on

  • Sales Manager LGD Jewellery Division

    1 month ago

    Mumbai, India Sheetal Jewellery House LLP Full time

    Overview:The SalesManager for LGD Jewellery Division plays a crucial role in drivingsale and fostering strong client relationships. This role is vitalin achieving sales targets implementing sales strategies andensuring customer satisfaction.KeyResponsibilities:Develop and executesales strategies to achieve revenue targetsNewClient AquisitionBuild and...

  • Sales Manager LGD Jewellery Division

    1 month ago

    mumbai, India Sheetal Jewellery House LLP Full time

    Overview: The SalesManager for LGD Jewellery Division plays a crucial role in drivingsale and fostering strong client relationships. This role is vitalin achieving sales targets implementing sales strategies andensuring customer satisfaction.KeyResponsibilities: Develop and executesales strategies to achieve revenue targets NewClient Aquisition Build and...

  • Manual Jewellery Designer

    1 week ago

    Andheri West, Mumbai, Maharashtra, India SUNITA GUPTA JEWELLERY Full time

    As a manual jewelry designer at Sunita Gupta Jewellery, your role involves crafting intricate and unique jewelry pieces by hand. Responsibilities include sketching design concepts, selecting high-quality gemstones and metals, and using traditional techniques to bring designs to life. Attention to detail, creativity, and a deep understanding of jewelry trends...

  • Jewellery Designer

    4 weeks ago

    Mumbai, India Career Choice Solution Full time

    **Job description: - ** As a self-employed jewellery designer, you'll need to: - consult with commissioning clients on designs - discuss a client's range of options and formulate original ideas - sketch out ideas, sometimes using computer-aided design (CAD), to help the client visualise the finished design - consult with galleries, store buyers and...

  • VP - Digital Reputation Management

    2 weeks ago

    mumbai, India Kotak Mahindra Bank Full time

    About us:Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank...

  • Jewellery Merchandiser

    2 days ago

    Kurla, Mumbai, Maharashtra, India Aspire Consultancy Services Full time

    **US & UK Experiences is Mandatory** A Diamond Jewellery Merchandiser is a full-time role requiring a skilled individual at work who can assess market trends by researching the market, taking cues from exhibitions and interacting with customers, Identify with expertise and design innovative and attractive jewellery pieces in accordance with brand aesthetic...

  • VP - Digital Reputation Management

    2 weeks ago

    Mumbai, India Kotak Mahindra Bank Full time

    About us: Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank...

  • VP - Digital Reputation Management

    2 weeks ago

    Mumbai, India Kotak Mahindra Bank Full time

    About us: Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank...

  • VP - Digital Reputation Management

    2 weeks ago

    Mumbai, India Kotak Mahindra Bank Full time

    About us: Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra...

  • Upstox - Manager - Online Reputation Management

    7 days ago

    Mumbai, India Upstox Full time

    Apply for Upstox Manager Online Reputation Management, Career Progress Consultants in Mumbai for 3 - 5 Year of Experience on TimesJobs.com.

  • Sr Online Reputation Management Executive

    5 days ago

    Mumbai, India BC Web Wise Pvt Ltd Full time

    InternshipOpportunitiesAre you ready to jumpstart yourcareer and gain invaluable experience in a dynamic and innovativeenvironment Look no further! BC Web Wise is thrilled to announceinternship opportunities across various departments. Were seekingpassionate motivated individuals eager to learn and contribute toourteam.AboutUs:BC Web Wise is a fullservice...

  • Sr Online Reputation Management Executive

    20 hours ago

    mumbai, India BC Web Wise Pvt Ltd Full time

    InternshipOpportunitiesAre you ready to jumpstart yourcareer and gain invaluable experience in a dynamic and innovativeenvironment Look no further! BC Web Wise is thrilled to announceinternship opportunities across various departments. Were seekingpassionate motivated individuals eager to learn and contribute toourteam.AboutUs:BC Web Wise is a fullservice...

  • Jewellery Ecommerce Merchandiser

    4 weeks ago

    Mumbai, India Veia Luxury Private Limited Full time

    **Job Summary**: We are seeking a talented Jewellery Merchandiser to join our dynamic sales and merchandising team. In this role, you will be responsible for analyzing the performance of our jewellery collections, conducting market and competitor analysis, and collaborating closely with the sales, marketing, and design teams to align merchandising strategies...

  • Jewellery Manual Designer Domestic market

    3 weeks ago

    Navi Mumbai, India bfmhr Full time

    Reputed Jewellery manufacturing company in domestic sales looking for Manual Jewellery designer with local market experience in Indian designs. Required Candidate profile Mumbai based with relevant experience of at least 2 years in Indian jewellery articles. Must have knowledge of hand sketches or corel draw. Local Market knowledge. Good with creativity. JOB...