Lead Service Automation Engineer

1 month ago

Bengaluru, India Cloud Software Group Full time

Position Overview

As a Senior IT Engineer (Citrix Platform) you will be part of the IT team that manages the Citrix platform for the Cloud Software Group enterprise. We are “Customer #1” for Citrix products and you will be a technical leader whose outputs will have a broad impact and high visibility across all levels of the business. You will be successful in this role if you are already a recognized subject matter expert who has experience with supporting Citrix technologies in medium and large enterprises, and you are skilled in assessing business requirements, implementing solutions, and supporting and enabling end-users to access applications and desktops seamlessly and securely across the enterprise. 

Role Responsibilities

Support and implement optimized solutions for Citrix Workspace, DaaS, Enterprise Browser and Secure Private Access, ensuring that our services meet the high expectations of leveraging Citrix products internally at Cloud Software Group

Perform troubleshooting for complex Citrix-related issues escalated from support teams.

Engage with our internal customers to understand their requirements and workstyles to help your team determine streamlined solutions. 

Provide training and documentation for our support teams and end-users to continuously improve the end-user experience. 

Provide operational and business as usual (BAU) support for application delivery, virtual desktops, Windows 11 OS, and various services related to Citrix solutions.

Proactively monitor system health, performance, and capacity, identifying and resolving potential issues.

Perform regular maintenance tasks, including patching, upgrades, and backups.

Provide extended support during outages or major incidents.

Required Experience/Skills

Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent experience will also be considered

Minimum 8 years in the IT industry, with at least 4 years as a senior engineer or administrator for Citrix technologies in a medium or large enterprise. 

Demonstrated experience with Citrix Virtual App & Desktop (CVAD / DaaS) deliveries including related technologies (Provisioning Services, Machine Creation Services, Workspace Environment Manager, Citrix Profile Manager, etc.)

Knowledge of application delivery methods and packaging including Citrix App Layering or similar

Experienced supporting CVAD solutions in the Cloud (Azure virtual desktops, Citrix Cloud). 

Strong Windows Server and Desktop OS skills in relation to CVAD deployments, image builds, hardening, etc. Ideally including experience with Windows 11 Multisession

Knowledgeable on hardware sizing on compute, storage and network for CVAD solutions

Strong Active Directory skills including Group Policy Management, AGPM, DNS, DHCP

Experience in automation and orchestration using PowerShell

Knowledge and experience with Compute, Network, Storage technologies, data center and cloud operations

Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy

Strong oral and written communications skills, as well as presentation skills 

Preferred Experience/Skills

Strong knowledge with Identity management and all security aspects in the VDI world.

Knowledgeable on DevOps and CI/CD pipeline design concepts and implementation.

Experience in implementing server/storage solutions in support of virtualized platforms.

Working knowledge of high availability and business continuity from a technology and business process perspective.

One or more of the following certifications:

Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization

Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), 

Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) 

Microsoft Certified Azure Administrator, or Azure Solutions Architect

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.

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