Visa Counselor

1 month ago

Sahibzada Ajit Singh Nagar, India VH group Full time

is registered under the Companies Act 1988 (Government of India) and is also an approved Immigration consultant by the Government of Punjab. The company is AIRC Certified and an ICEF Agency.

The Role

Job Responsibilities of a Visa Counselor

  • Counselor would be fully responsible to satisfy and convince client against their queries.
  • Counselor would be liable to answer management about case withdrawal, case quit.
  • Foster equal opportunity practices and encourage students.
  • Pay attention to cultural or societal differences in dealing with the students
  • Conduct group or individual counseling sessions to assist students with problems or concerns
  • Assess students’ attributes and help them realize their strengths
  • Evaluate the progress of students and reinforce the sense of accomplishment
  • Identify behavioral problems or at-risk students and act appropriately
  • Cooperate with parents as well as other interested parties
  • Complete assessments and tests, analyze results and provide feedback
  • Study and update student records
  • Prepare and present reviews on progress
  • Counselors must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.
  • Counselors must ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
  • Counselors must prepare all fee quotes and any information required by clients, colleagues or authorities.
  • Smart enough to present the product
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Calling active and budding clients to encourage for applying their case with VH Group.
  • Addressing clients uncertainties, grievances, and suggestions on time.
  • Attending regular team meetings to clarify progress and performance-related expectations.

Ideal Profile

  • You have working knowledge of visa
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast paced environments
  • You are adaptable and thrive in changing environments
  • Good Command in Native Language
  • Query resolution
  • Be a good listener
  • Must know how to greet the client
  • Have knowledge about MS office & data entry
  • Have confidence to indirect with customer
  • Good follow up with the clients to enroll them
  • You must maintain strong working relationships with all clients and colleagues.
  • You must take full responsibility of all Immigration issues and operations, remaining up to date with any changes to rules and regulation related to visa.
  • Can understand the customer requirement on phone & explain the product

What's on Offer?

  • Join a market leader within Consulting
  • Flexible working options
  • Role involving team management opportunities

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