International Semi Tech Process

Found in: Talent IN C2 - 3 weeks ago

Chennai, India FLY Consulting Services Full time

Company Overview


FLY Consulting Services is a promising placement company operating in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We specialize in offering staffing and placement solutions across industries and company sizes. Our aim is to connect our clients with the best prospects and provide suitable career opportunities for applicants.


Job Overview


We are hiring an International Semi Tech Process with Junior: 1 to 3 years of experience. This is a full-time position based in Chennai, Tamil Nadu, India. As an International Semi Tech Process, you will be responsible for providing technical support to international customers and ensuring excellent customer service.


Qualifications and Skills


  • 1-3 years of experience in international voice process or customer service role
  • Excellent verbal and written communication skills in English
  • Good understanding of technical support processes
  • Ability to handle difficult and irate customers with patience
  • Strong problem-solving and decision-making skills
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Flexibility to work in rotational shifts
  • Bachelor's degree in any discipline


Roles and Responsibilities


  • Provide technical support to international customers through inbound and outbound voice processes
  • Resolve customer queries and problems related to products or services
  • Assist customers with troubleshooting technical issues
  • Ensure customer satisfaction by delivering excellent customer service
  • Coordinate with internal teams to resolve customer issues promptly
  • Maintain accurate records of customer interactions and transactions
  • Meet productivity and quality standards as per company guidelines
  • Stay updated with product knowledge and industry trends





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