senior manager order to cash

3 weeks ago

Jodhpur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of SM, Order to Cash 
We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of ~50 people.
Responsibilities
In this role, you'll be responsible for all the activities related to O2C domain
• Validate the Purchase Order (PO) requests from to bill the order
• Investigate discrepancies in the PO and invoices with disputes
• Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Handling related to invoice issues
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications we seek in you
Minimum qualifications
• B.Com graduation (MBA – Finance preferred)
• Relevant work experience in Order to Cash
Preferred qualifications 
• Very Good Written and Verbal Interpersonal skills
• Proficient in MS Office applications, especially in MS excel
• SAP knowledge and experience in generating reports from SAP would be an added advantage

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