ServiceNow Analyst
4 weeks ago
Description
Knowledge, Skills, and Abilities Required:
Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
Strong leadership and negotiation skills with business and technical groups.
Strong coding skills
Strong analytical and problem-solving skills
Strong oral and written communication skills with an ability to communicate technical information to a non-technical audience.
Ability to adapt quickly and work on multiple tasks simultaneously
Possess outgoing, collaborative, team-oriented style and strong interpersonal skills to successfully manage potential conflicts.
Ability to work within a global team across cultures
Exhibit core company behaviors that focus on how we at LS&Co. Operate together day to day regardless of level, function or location.
Know the business; Own the Result; Company First; Be part of the solution; Lead by Example
Additional Information and Key Metrics:
ServiceNow Knowledge Base and/or equivalent documentation exists for processes, procedures, and standards.
Industry best practices are used to manage and maintain ServiceNow platform health.
Maintain SLA adherence for response and resolution of Incident, Problem, Change, Defect, etc.
Years and Type of Experience Required:
Minimum of 3 years of experience with ServiceNow or other Service Delivery, Knowledge Management Applications
Requires 2 years of ServiceNow platform experience
ServiceNow Administrator certifications required – Nice to Have
Experience with ServiceNow configuration required.
Experience with ServiceNow Integration Hub, Orchestrator, and Service Portal preferred.
ITIL v3/4 certification preferred. – Nice to Have
Experience with software development life cycle (SDLC), Agile, and Scrum methodologies
LOCATION
Bengaluru, India
FULL TIME/PART TIME
Full time
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