Tele Caller
1 month ago
Job Overview
We are seeking a proactive and motivated Tele Caller for the MWS Research Centre in Tirunelveli. This full-time position is perfect for a fresher with 0 to 1 year of work experience. As a Tele Caller, you will have the opportunity to enhance your communication skills while playing a crucial role in customer outreach and relationship management.
Qualifications and Skills
- Excellent communication skills (Mandatory skill) are essential to effectively interact with customers and convey information clearly.
- Customer service (Mandatory skill) is crucial to handle queries and provide solutions in a friendly and professional manner.
- Attention to detail (Mandatory skill) is important for accurately recording customer interactions and ensuring data integrity.
- Active listening is required to understand customer needs and respond appropriately to build trust and rapport.
- Time management is necessary to handle multiple calls efficiently and meet set targets or deadlines.
- Telemarketing skills are required to promote products or services persuasively and achieve sales objectives.
- Ability to work as part of a team, assisting colleagues and sharing information to achieve common goals.
- Basic computer literacy to manage call logs, CRM systems, and other related software tools effectively.
Roles and Responsibilities
- Conduct outbound calls to prospective customers to introduce and promote the company's products and services.
- Handle inbound inquiries and provide customers with information, resolving any issues or concerns.
- Maintain detailed records of each interaction and customer feedback for analysis and improvement.
- Follow up on leads and ensure customer satisfaction and retention through prompt, efficient service.
- Meet daily, weekly, or monthly targets set by the management to contribute to the companys growth.
- Collaborate with team members to develop effective telemarketing strategies and enhance communication techniques.
- Participate in training sessions to stay updated with product knowledge and telecalling techniques.
- Provide feedback to the management team about customer needs, complaints, and potential product improvements.
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