Marketing Application Support Analyst 2

2 months ago

Bengaluru, India Epsilon Full time
Job Description

    Why we are looking for you

  • You have good experience in Campaign management tool administration
  • You are good at Unica and Adobe Campaign installation and upgrade on Windows

What you will enjoy in this role

  • As part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management tools
  • You will have the opportunity to be part of a global team supporting clients in many industry verticals

What you will do

  • Work with different groups to design, test, and maintain complex Campaign deployments with tools like Unica and Adobe Campaign
  • Maintain user accounts following security guidelines, license agreements and access requirements
  • Support and troubleshoot production systems as required, optimizing performance, resolving production problems, Implementing minor patch updates and major version upgrades.
  • Perform problem solving, debugging
  • Support the monitoring of system loads, enhancement of reports/queries and other ongoing support tasks
  • Work in conjunction with network administrators, database administrators, and security personnel, to provide architecture solutions and administration guidelines for Unica and Adobe Campaign
  • Should be able to triage database performance issues with SQL being sent to the database from the campaign processing
  • Troubleshooting the issues/errors in the Campaign Applications. Monitoring system health, provide input for the application server, and DB server cleanup activities.
  • Follow provided recommendations for upgrades and own installs of new environments

Qualifications

  • 2-5 years of combined experience with administration of Unica and Adobe Campaign
  • Experience with Adobe Campaign Classic – Workflow activities, Delivery activities, Technical workflows, User and Role Administration
  • Experience with Unica Campaign flowcharts,custom macros,loaders,segments,raw sql
  • Detail-oriented, able to multi-task, prioritize and able to quickly change priorities
  • Work prioritization, planning, and sense of urgency
  • Executing functional, data level, and system level tests
  • Analytical and problem solving skills
  • Two (2) years of experience with Architecture and Design is desirable but not required
  • Experience with Windows server with good knowledge on Websphere
  • Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
  • SQL for data analysis
  • Strong analytical and problem solving abilities

Required Certifications:

  • Administration certification with any Campaign tool is a plus.


Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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