Marketing Application Support Analyst 2

2 months ago


Bengaluru, India Epsilon Full time
Job Description

    Why we are looking for you

  • You have good experience in Campaign management tool administration
  • You are good at Unica and Adobe Campaign installation and upgrade on Windows

What you will enjoy in this role

  • As part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management tools
  • You will have the opportunity to be part of a global team supporting clients in many industry verticals

What you will do

  • Work with different groups to design, test, and maintain complex Campaign deployments with tools like Unica and Adobe Campaign
  • Maintain user accounts following security guidelines, license agreements and access requirements
  • Support and troubleshoot production systems as required, optimizing performance, resolving production problems, Implementing minor patch updates and major version upgrades.
  • Perform problem solving, debugging
  • Support the monitoring of system loads, enhancement of reports/queries and other ongoing support tasks
  • Work in conjunction with network administrators, database administrators, and security personnel, to provide architecture solutions and administration guidelines for Unica and Adobe Campaign
  • Should be able to triage database performance issues with SQL being sent to the database from the campaign processing
  • Troubleshooting the issues/errors in the Campaign Applications. Monitoring system health, provide input for the application server, and DB server cleanup activities.
  • Follow provided recommendations for upgrades and own installs of new environments

Qualifications

  • 2-5 years of combined experience with administration of Unica and Adobe Campaign
  • Experience with Adobe Campaign Classic – Workflow activities, Delivery activities, Technical workflows, User and Role Administration
  • Experience with Unica Campaign flowcharts,custom macros,loaders,segments,raw sql
  • Detail-oriented, able to multi-task, prioritize and able to quickly change priorities
  • Work prioritization, planning, and sense of urgency
  • Executing functional, data level, and system level tests
  • Analytical and problem solving skills
  • Two (2) years of experience with Architecture and Design is desirable but not required
  • Experience with Windows server with good knowledge on Websphere
  • Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
  • SQL for data analysis
  • Strong analytical and problem solving abilities

Required Certifications:

  • Administration certification with any Campaign tool is a plus.


Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.



  • Bengaluru, India Epsilon Full time

    Job Description Why we are looking for you You have good experience in Campaign management tool administration You are good at Unica and Adobe Campaign installation and upgrade on Windows What you will enjoy in this role As part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management...


  • Bengaluru, India Epsilon Full time

    Job Description Why we are looking for you You have good experience in Campaign management tool administration You are good at Unica and Adobe Campaign installation and upgrade on Windows What you will enjoy in this role As part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management...


  • Bengaluru, India Epsilon Full time

    Job DescriptionWhy we are looking for youYou have good experience in Campaign management tool administrationYou are good at Unica and Adobe Campaign installation and upgrade on WindowsWhat you will enjoy in this roleAs part of the Epsilon Data Platform Martech services team you will enjoy working on vast variety of Campaign management toolsYou will have the...


  • Bengaluru, India Thomson Reuters Full time

    Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Bangalore or Hyderabad, and be part of our Service Management team. Thomson Reuters is transforming how it supports the...


  • Bengaluru, India Thomson Reuters Full time

    Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Bangalore or Hyderabad, and be part of our Service Management team. Thomson Reuters is transforming how it supports the...


  • Bengaluru, India Oracle Full time

    As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling...


  • Bengaluru, India Oracle Full time

    As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling...


  • Bengaluru, India Oracle Full time

    The System Analyst II is a contractually committed premium support role within the OHGIU organisation. This role will support clients on critical patient safety issues and financial revenue. This is a new role at the Professional 2 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group. This team...


  • Bengaluru, India Thomson Reuters Full time

    Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Bangalore or Hyderabad, and be part of our Service Management team. Thomson Reuters is transforming how it supports the...


  • Bengaluru, India Thomson Reuters Full time

    Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Bangalore or Hyderabad, and be part of our Service Management team. Thomson Reuters is transforming how it supports the...


  • Bengaluru, India Epsilon Full time

    Job DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...


  • Bengaluru, India Epsilon Full time

    Job DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...


  • Bengaluru, India dentsu Full time

    Workday Integration Analyst . The purpose of this role is to support and maintain the Workday application and implement the Integration CRsJob Title:Platform/Application Support AnalystJob Description:3 years of Workday Integration experienceThe position includes design development testing and deployment of various types of integrations using Workday Studio,...


  • Bengaluru, India Epsilon Full time

    Job Description About BU The Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry...


  • Bengaluru, India Epsilon Full time

    Job Description About BU The Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry...


  • Bengaluru, India dentsu Full time

    Workday Integration Analyst . The purpose of this role is to support and maintain the Workday application and implement the Integration CRs Job Title: Platform/Application Support Analyst Job Description: 3 years of Workday Integration experience The position includes design development testing and deployment of various types of integrations using...


  • Bengaluru, India dentsu Full time

    Workday Integration Analyst . The purpose of this role is to support and maintain the Workday application and implement the Integration CRs Job Title: Platform/Application Support Analyst Job Description: 3 years of Workday Integration experience The position includes design development testing and deployment of various types of integrations using...


  • Bengaluru, India Epsilon Full time

    Job DescriptionAs a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilon’s market leading PeopleCloud suite of products, which support our clients’ multi-channel marketing strategies. This role requires you to have both business and...


  • Bengaluru, India Oracle Full time

    As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling...


  • Bengaluru, India Oracle Full time

    As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....