Data Miner

1 month ago

Gurugram, India Concentrix Full time
Description Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Onsite

Job Location: Delhi

Work Type: Work from Office.

You will be reporting to Manager, Global Analytics

Role and Key Responsibilities:

  • Act as a primary POC between Operations and clients.
  • Recommended responsibilities include but are not limited to the following:
  • Lead, manage, motivate and work as Individual contributor role.
  • As data analyst - Drive consistency to ensure the strong quality performance and alignment across all programs
  • Deliver insights to continuously improve and deliver outstanding customer experience across program.
  • Work alongside Ops and WFM team to Forecasting
  • Implement the desired out and drive the process improvement
  • Identify possible issues and trends and communicate them to relevant stakeholders
  • Implement initiatives and projects to counteract any possible trends.
  • Analyse Exit Survey (CSAT & DSAT) and performance trends to provide recommendations for program improvement
  • Responsible for the delivery of Data & Analytics metrics, forecasting at MBRs and QBRs

Years of Experience: 3 Years to 5 Years

Excellent communication & interpersonal skills.

Required Skills: Python coding skills, Visualization (Power bi), Advance Excel and data mining (Information Retrieval through text)

Benefits: This is a full time employment opportunity and eligible as per medical insurance policy.

Location:

IND Gurugram - 8Th Floor, Building 8C, DLF Cyber City

Language Requirements:

Time Type:

Full time

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