Floor Manager Call Centre
2 days ago
Responsibilities:
TeamLeadership:
Superviseand manage a team of telemarketing agents providing guidancetraining and performanceevaluations.
Foster a positive andmotivated work environment to boost team morale andproductivity.
CampaignExecution:
Plancoordinate and execute outbound telemarketing campaigns to achievesales and lead generationtargets.
Monitor campaign progresscall volume and agentperformance.
PerformanceManagement:
Setindividual and team targets for call volume conversions and otherrelevant metrics.
Provide coachingfeedback and performance evaluations to agents to improveoutcomes.
Data AnalysisandReporting:
Analyzecall data and campaign results to identify trends areas forimprovement and opportunities foroptimization.
Prepare regularreports on team and campaign performance formanagement.
AgentTraining andDevelopment:
Designand deliver training programs to enhance agent s product knowledgesales techniques and customer interactionskills.
ConflictResolution:
Addressagent concerns and resolve conflicts promptly andeffectively.
Provide solutions tochallenges that may arise during campaignexecution.
RequirementsSkills&Qualifications:
- Leadershipand team managementabilities.
- Excellentcommunication skills both verbal andwritten.
- Stronganalytical and problemsolvingskills.
- Customercentricmindset and understanding of effective salestechniques.
- Datadrivendecisionmaking based on campaignmetrics.
- Conflictresolution and interpersonalskills.
- Proficiencyin call center software and CRMsystems.
- Timemanagement and organizationalskills.
- Abilityto adapt to changing campaign requirements anddynamics.
Telemarketing, Lead Generation, Campaign Metrics, CRM systems,Sales Technique
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