Floor Manager Call Centre

2 days ago


Chennai, India Cynosure Corporate Solutions Full time
A Telemarketing Floor Manageris responsible for overseeing the daily operations of atelemarketing team ensuring effective sales and lead generationactivities and managing the performance of telemarketing agents onthe floor.

Responsibilities:
TeamLeadership:
Superviseand manage a team of telemarketing agents providing guidancetraining and performanceevaluations.
Foster a positive andmotivated work environment to boost team morale andproductivity.
CampaignExecution:
Plancoordinate and execute outbound telemarketing campaigns to achievesales and lead generationtargets.
Monitor campaign progresscall volume and agentperformance.
PerformanceManagement:
Setindividual and team targets for call volume conversions and otherrelevant metrics.
Provide coachingfeedback and performance evaluations to agents to improveoutcomes.
Data AnalysisandReporting:
Analyzecall data and campaign results to identify trends areas forimprovement and opportunities foroptimization.
Prepare regularreports on team and campaign performance formanagement.
AgentTraining andDevelopment:
Designand deliver training programs to enhance agent s product knowledgesales techniques and customer interactionskills.
ConflictResolution:
Addressagent concerns and resolve conflicts promptly andeffectively.
Provide solutions tochallenges that may arise during campaignexecution.

RequirementsSkills&Qualifications:
  • Leadershipand team managementabilities.
  • Excellentcommunication skills both verbal andwritten.
  • Stronganalytical and problemsolvingskills.
  • Customercentricmindset and understanding of effective salestechniques.
  • Datadrivendecisionmaking based on campaignmetrics.
  • Conflictresolution and interpersonalskills.
  • Proficiencyin call center software and CRMsystems.
  • Timemanagement and organizationalskills.
  • Abilityto adapt to changing campaign requirements anddynamics.


Telemarketing, Lead Generation, Campaign Metrics, CRM systems,Sales Technique

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