Brokerage Manager

5 days ago

Mumbai, India UPS India Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
The Brokerage Manager’s objectives are to develop operational goals and plans, monitor and communicate operations performance, manage operations to meet customer deadlines, and maintain a close relationship with clients. He/ She is responsible for managing departmental financial performance, organizing and prioritizing workloads, and developing and maintaining standard operation procedures (SOPs). This position manages supervisors within the department.

Job Duties

Manages Brokerage Compliance and Quality Process

  • Develops operation’s quality and SOP goals to communicate to the Brokerage team.
  • Ensures Customs regulations and requirements are adhered to during the entry filing process.
  • Manages responses to information requests and notices of action from Customs to ensure timelines are met.
  • Manages compliance and liability reports to reduce cargo clearance delays and costs associated with non-compliance of Customs regulations.
  • Evaluates performance against quality goals to develop process improvements and increase quality levels.

Oversees Brokerage Exception Reviews

  • Monitors various reports to proactively resolve all Customs exceptions to ensure timely Customs release.
  • Resolves Customs' problems in a timely manner to meet customers' expectations and avoid penalties.
  • Monitors Customs' memorandums and notices to be aware of Customs regulation changes and industry news.
  • Conducts error root cause analyses to identify corrective action plans.

Monitors Brokerage Productivity and Reports Management

  • Monitors operations reports to ensure productivity goals are achieved.
  • Reviews existing processes to identify inefficiencies and cost reduction opportunities.
  • Confers with Industrial Engineering and Solutions to develop and implement new operating processes in effort to improve efficiencies and reduce costs.
  • Reviews daily workload and productivity reports to hold Brokerage Supervisors and team accountable to achieve productivity goals.
  • Reviews financial reports (e.g., DutySub Ledgers, Disputes, Account Receivables, Duty Refund Accounts, Bill Paid reports, Billing Exceptions, etc.) to identify exceptions and opportunities for enhancements.

Supervises Account Management Process

  • Monitors teams daily productivity to ensure clients and service expectations are met.
  • Serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines.
  • Communicates key performance indicator results to clients to assist in identifying areas of improvement.
  • Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
  • Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented.

Manages and Develops Others

  • Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
  • Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
  • Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
  • Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
  • Coaches others and provides on-going feedback and support to improve performance.
  • Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
  • Makes recommendations to reward employee performance.

Job Specific Competencies

Budget Management

Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.

Incident Investigation

Analyzes information on incidents to determine causes and document findings; identifies patterns or trends among incidents; determines next steps required by type of incident; recommends new approaches to incident investigation and response. Sets Corrective action plans to stop re occurrences of the issue.

Legal, Regulatory, and Compliance Knowledge

Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations.

Supply Chain Management

Integrates a broad knowledge of supply chains within customer organizations to solve complex customer problems; develop strategies /SOPs to meet the customer’s supply chain needs.

Education
Bachelor's Degree or Equivalent - Preferred

Accomplishments

Alternatives (If Applicable)

License - Preferred

BROKERAGE


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  • Prime Brokerage

    1 month ago

    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Responsibilities**: - Responsible for settlement process of Repos and Bonds transactions in a timely and cost effective basis - Monitoring of failing trades - Reducing fails and/or potential fails by means of pairing off or offering partials for deliveries - Responsible for solving Nostro and Depot reconciliation breaks in a timely manner - By...

  • Associate-stock Brokerage

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Ananta resource Management Full time

    Role - Marketing Associate We are seeking a skilled Marketing Associate to join our team and contribute to the planning and execution of our marketing and advertising initiatives. As a Marketing Associate, you will play a crucial role in understanding the complete marketing mix and utilizing market research and consumer behavior analysis to drive effective...

  • Social Media Executive

    3 weeks ago

    Mumbai, India Libord Brokerage Pvt. Ltd Full time

    **Responsibilities** - Developing engaging social media strategies. - Managing social media platforms of the organization. - Scheduling social media posts. - Engaging followers with regular company updates. - Creating brand awareness to gain audience attention. - Overseeing Social Media teamwork. - Responding to the comments on social media on time. -...

  • Prime Brokerage Risk

    3 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time

    PRIME BROKERAGE RISK (JOB NUMBER: CIB008445) About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions...

  • Company Secretary

    1 week ago

    Nariman Point, Mumbai, Maharashtra, India Nvs Brokerage Pvt Ltd Full time

    **Company Description** NVS Brokerage is a financial services company based in India, catering to the needs of a wide range of clients including financial institutions, banks, mutual funds, corporations, family offices, UHNIs, foreign institutional investors, and NRIs. **Role Description** **We are urgently hiring for CS. This is a full-time on-site role...

  • Senior Manager

    2 weeks ago

    Mumbai, Maharashtra, India Paradise Placement Consultancy Full time

    Job Description: Job Description:• Develop relationships with brokerage/ research houses and investment banks• Prepare and maintain investor presentation decks• SPOC for investor information requirements• Track peer financial/ business performance and share important metrics with management• Track research notes and call outs of the company...

  • Deloitte - Agile Coach - Brokerage Domain

    2 days ago

    Mumbai, Maharashtra, India Deloitte Full time

    Role : Agile Coach - BrokerageLocation: MumbaiNotice Period : Immediate to 30 daysWork you'll do :The practitioner playing SPC role is expected to Coach and Implement Transformation using SAFe Framework. In addition, the candidate is expected to have project/program management experience. This role will consist of activities required to champion change...

  • Senior Manager

    4 days ago

    Mumbai, India Paradise Placement Consultancy Full time

    Job Description:Job Description:• Develop relationships with brokerage/ research houses and investment banks• Prepare and maintain investor presentation decks• SPOC for investor information requirements• Track peer financial/ business performance and share important metrics with management• Track research notes and call outs of the company from...

  • Prime Brokerage

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time

    About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.India Solutions services three business lines: Corporate and...

  • Senior Manager

    3 months ago

    mumbai, India Paradise Placement Consultancy Full time

    Job Description: Job Description:• Develop relationships with brokerage/ research houses and investment banks• Prepare and maintain investor presentation decks• SPOC for investor information requirements• Track peer financial/ business performance and share important metrics with management• Track research notes and call outs of the...

  • Asst. Center Manager

    3 weeks ago

    Mumbai, India Talent Corner Full time

    Roles and ResponsibilitiesGenerating profitable new business by managing leads development to sales tours to negotiation to closing of dealsNetworking with local market brokerage firms/agentsManaging Brokers' & Clients' inquiriesDesired Candidate ProfileMaintaining personal network with business partners, land owners, builders' organizations and high net...

  • Technical Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Interactive Brokers Full time

    Responsibilities Hands-on management, training, and development of a small team of operators.Support and leadership for hiring a team of operators as the team grows.Shifts and on-call scheduling.Monitor various aspects of the Interactive Brokers global brokerage system in real time.Analyze, troubleshoot, escalate and resolve brokerage system operational...

  • Prime Brokerage

    4 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time

    About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...

  • Technical Operations Manager

    4 weeks ago

    Mumbai, India Interactive Brokers Full time

    Responsibilities Hands-on management, training, and development of a small team of operators.Support and leadership for hiring a team of operators as the team grows.Shifts and on-call scheduling.Monitor various aspects of the Interactive Brokers global brokerage system in real time.Analyze, troubleshoot, escalate and resolve brokerage system operational...

  • Head of Risk Management Services

    7 days ago

    mumbai, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Working towards the achievement of the company’s mission while keeping in view its vision, beliefs, and mission statementsProviding special RC limits and ensuring that the same is updated properly in RMSManaging collection of exposal from customers by the end of dayInvestigating suspicious fund transactions by clients as a part of Anti Money Laundering...

  • Asst. Center Manager

    3 months ago

    mumbai, India Talent Corner Full time

    Roles and Responsibilities   Generating profitable new business by managing leads development to sales tours to negotiation to closing of dealsNetworking with local market brokerage firms/agentsManaging Brokers' & Clients' inquiries Desired Candidate Profile   Maintaining personal network with business partners, land owners, builders'...

  • Asst. Center Manager

    3 months ago

    Mumbai, India Talent Corner Full time

    Roles and Responsibilities   Generating profitable new business by managing leads development to sales tours to negotiation to closing of deals Networking with local market brokerage firms/agents Managing Brokers' & Clients' inquiries Desired Candidate Profile   Maintaining personal network with business partners, land owners, builders'...

  • Asst. Center Manager

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner Full time

    Roles and Responsibilities Generating profitable new business by managing leads development to sales tours to negotiation to closing of dealsNetworking with local market brokerage firms/agentsManaging Brokers' & Clients' inquiries Desired Candidate Profile Maintaining personal network with business partners, land owners, builders' organizations...

  • QA Engineer Mobile Web

    2 weeks ago

    Mumbai, Maharashtra, India Real Brokerage Full time

    JobdescriptionRolesandResponsibilitiesIncharge of writing and executing test plans for our web and mobileapplications.Analyzing PRD and pointing outthe gaps if any.Ability to work individuallyas well as in teamsLead Developing and guidingthe testing procedures to ensure testing is efficient effective andcomprehensiveLead Analyzing existing testingframeworks...

  • QA Engineer Mobile Web

    2 weeks ago

    mumbai, India Real Brokerage Full time

    Jobdescription RolesandResponsibilities Incharge of writing and executing test plans for our web and mobileapplications. Analyzing PRD and pointing outthe gaps if any. Ability to work individuallyas well as in teams Lead Developing and guidingthe testing procedures to ensure testing is efficient effective andcomprehensive Lead Analyzing existing...