Service Planner

4 weeks ago

Chennai, India Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

● To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.

● Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch

● Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints

● Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.

● Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions

● Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner

● Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.

● Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.

● Reviews and provides service compliance updates daily.

● Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs

● Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.

● Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements

● Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies

● Any unresolved issues should be quickly elevated to the next level of management for prompt resolution

● Any other similar duties as and when specified by the manager

KEY DELIVERABLES

● On time service planning

● Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch

● Minimizing service backlog (meet our contractual obligations)

Requirements

CORE COMPETENCIES

● Be decisive

● Attention to details and accuracy

● Planning & organizing

● Analytical skills

● Customer oriented

● Negotiation skills would be an added advantage

● Ability to work patiently in a dynamic service environment

EDUCATIONAL / OTHER REQUIREMENTS

● Minimum graduation with 1 to 3 years of relevant experience of managing team

● Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)

● Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.

● Knowledge of territory which is handled for planning

● Occasional Travel required within the Division

● Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required

● Communicate all service issues in a timely manner to the ABM/BM, Operations Manager

Benefits

Are you interested? Here's what you can expect when you join us

Basic Pay

Group Mediclaim Insurance Policy

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

.

  • Senior Planner

    1 week ago

    Chennai, India McDermott International Full time

    Job Overview:The Senior Planner uses McDermott's Planning/Scheduling discipline practices and knowledge of internal or external issues to improve the Planning/Scheduling discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the Planning/Scheduling discipline....

  • Senior Planner

    1 week ago

    Chennai, India McDermott International Full time

    Job Overview: The Senior Planner uses McDermott's Planning/Scheduling discipline practices and knowledge of internal or external issues to improve the Planning/Scheduling discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the Planning/Scheduling...

  • Resource Planner

    2 months ago

    Chennai, Tamil Nadu, India Philips Full time

    Job TitleResource PlannerJob DescriptionJob title:Resource PlannerYour role:Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.Resource Planners handle exception management, and balance continuously conflicting demands in the area of business...

  • Resource Planner

    7 days ago

    Chennai, Tamil Nadu, India Philips Full time

    **Job Title**: Resource Planner **Job title**: Resource Planner **Your role**: Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of...

  • Regional Planner

    2 months ago

    Chennai, India TVS Motor Full time

    Section - Service - South 1 - Job posted on - Feb 5, 2023 - Employee Type - White Collar - Experience range Range (Years) - 10 years - 15 years **Group Company**: TVS Motor Company **Designation**: Regional Planner - Service (2W) (Regional Planner - Serv (2W)_Serv - South - 1) **Office Location**: **Position description**: Planning the service related...

  • Transport Planner

    5 days ago

    Chennai, Tamil Nadu, India Philips Full time

    JOB DESCRIPTION Job Title Transport Planner Job Description Job title: Transport Planner Your role: Responsible for inbound transportation for health tech equipment in the GBS Hub. Transport execution of track & trace, exception handling, and other tasks assigned by team lead. Coordinate with Last Mile Provider for local deliveries. ...

  • Planner

    5 days ago

    Chennai, Tamil Nadu, India FLSmidth, Inc. Full time

    PlannerJoin a diverse and inclusive work cultureOur differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an...

  • Transport Planner

    2 months ago

    Chennai, India Philips Full time

    Job TitleTransport PlannerJob DescriptionJob title:Transport PlannerYour role:Responsible for inbound transportation for health tech equipment in the GBS Hub.Transport execution of track & trace, exception handling, and other tasks assigned by team lead.Coordinate with Last Mile Provider for local deliveries.Evaluation of transportation lead time, and...

  • Transport Planner

    2 weeks ago

    Chennai, Tamil Nadu, India Philips Full time

    **Job Title**: Transport Planner **Job title**: Transport Planner **Your role**: - Responsible for inbound transportation for health tech equipment in the GBS Hub. - Transport execution of track & trace, exception handling, and other tasks assigned by team lead. - Coordinate with Last Mile Provider for local deliveries. - Evaluation of transportation lead...

  • Planner

    7 days ago

    Chennai, Tamil Nadu, India FLSmidth, Inc. Full time

    Planner Join a diverse and inclusive work culture Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have...

  • Wedding Planner

    3 weeks ago

    Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time

    **Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and present options. - Help...

  • Wedding Planner

    3 weeks ago

    Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time

    **Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and present options. - Help...

  • Wedding Planner

    6 days ago

    Mylapore, Chennai, Tamil Nadu, India True Talents Consulting Private Limited Full time

    **Note : Female Only** **Experience : Min 3 years in wedding or events planning** **Need good Communication to handle South India** **Wedding Planner Job Responsibilities**: Wedding planners perform a variety of tasks, which can depend on the services your business provides and what clients want. - Meet with clients to learn about their preferences and...

  • Transport Planner

    3 weeks ago

    Chennai, Tamil Nadu, India Philips Full time

    Job TitleTransport PlannerJob DescriptionJob title: Transport PlannerYour role:Responsible for inbound transportation for health tech equipment in the GBS Hub.Transport execution of track & trace, exception handling, and other tasks assigned by team lead.Coordinate with Last Mile Provider for local deliveries.Evaluation of transportation lead time, and...

  • Transport Planner

    2 months ago

    Chennai, Tamil Nadu, India Philips Full time

    Job TitleTransport PlannerJob DescriptionJob title: Transport PlannerYour role:Responsible for inbound transportation for health tech equipment in the GBS Hub.Transport execution of track & trace, exception handling, and other tasks assigned by team lead.Coordinate with Last Mile Provider for local deliveries.Evaluation of transportation lead time, and...

  • Wfm Planner

    2 months ago

    Thoraipakkam, Chennai, Tamil Nadu, India Advansoft Full time

    **Job Description - Lead / Sr. Lead** We are seeking a dedicated and detail-oriented WFM Planner specialized in Capacity Planning & Scheduling to join our team. The WFM Planner will play a crucial role in forecasting, capacity planning, and scheduling to ensure optimal utilization of resources and to meet service level objectives across various departments...

  • Project Planner

    1 week ago

    Chennai, India Vestas Full time

    **The point of a critical evVestas is the world leader in wind technology and a driving force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!** **Applications, Controls & Electrical > Control Hardware > Control HW...

  • Service Planner

    5 days ago

    Chennai, Tamil Nadu, India Rentokil Initial Full time

    Rentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...

  • Planner

    4 weeks ago

    Chennai, India Vestas Full time

    **Global Manufacturing -> Engineering & Business Service center -> SCM EBSC** Supply chain management supports direct material buying, transportation, production planning, CAPEX buying & logistics coordination and ensures to deliver the required materials on time in full, at a mínimal cost to all global Vestas factories, sites and wind farms. Department's...

  • Project Planner

    2 weeks ago

    Chennai, India Vestas Full time

    **Aerodynamic & Mechanical > Nacelle Module > Nacelle Project Management** The Nacelle Project Management Department consists of approximately 15 highly skilled and qualified Project Managers and Planners at three different sites (India, Portugal and Denmark). The department is responsible for the portfolio management and execution of projects in the...