Senior IP Expert

2 months ago

Gurugram, India Orange Business Services Full time

about the role

To troubleshoot and resolve complex customer related faults.

Working with vendors and providers in order to provide final resolution to any support request received.

Handling escalated tickets for IP related failures.

Contacting vendors and following up until failure resolution.

Timely and High-Quality handling of all support Requests.

Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.

Improvement of the OBS knowledge base.

Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.

Shift work/on-call may be required.


about you

An Expertise on Cisco router configuration and trouble-shooting, Excellent network troubleshooting skills
Scope of technical expertise must include some the following:
• Services: LANAS (VPN-based) and IPNet (Private Internet -VPN), DSL
• Router types: Cisco all chassis, Juniper MX
• Routing and Other Protocols: OSPF, EIGRP, BGP4, MPLS, Metro Ethernet Access etc.
• Remote Access: PPP Dial (ISDN/PSTN), IPsec (VPN).
• Internet, IP security, SDWAN, Wireless
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors.
Proactive, self-motivated and determined attitude.
Leadership and Matrix Management, Excellent training & coaching skills
Good analytical skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours.
Proficient in English.
 


contract

Regular

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