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Sr. Insurance Associate

1 month ago

Jaipur, India MetLife Full time

 

Position Summary

 

Working within the Employee Benefits team in the Operations function, the role is responsible for managing broker and customer relationships, supporting the onboarding, and administering of a portfolio of Group Life Assurance and Group Income Protection.

The role consists of completing administration tasks to the highest level of technical capability following a customer, broker, or internal request. This means handling all levels of technical enquiries including but not limited to, scheme details updates, accounting reconciliations and invoice creation and general queries pertaining to the cover of their scheme. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team.

 

Job Responsibilities

 

  • Always deliver outstanding customer service, through direct interaction with customers and advisors via email.
  • Able to answer all levels of complex and technical queries, update policies, make necessary amendments and manage payment schedules.
  • Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities.
  • Handle all interactions with professionalism, integrity and empathy.
  • Maintaining accurate file records of all actions taken.
  • Respond to customer objections and demonstrate excellent problem-solving skills, including complex scenarios.  And demonstrates a mindset to find a way through and to turn difficult scenarios into customer advocate moments. 
  • Follow processes to address customer and broker requests – e.g., direct debit queries/changes, personal detail amendments, policy changes, etc.

Education, Technical Skills & Other Critical Requirement

 

Education

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

 

Experience

(In Years)

Candidates should have strong background in customer service and/or administration role with 1-2 years’ experience.

A good understanding of what’s important in the Financial Services sector, gained from working within the industry

 

Technical Skills

Excellent written and verbal communication skills. (Verbal communication limited with UK Ops Team).

Excellent customer service skills

Excellent inter-personal skills, with the ability to liaise with people at all levels.

Confident and professional telephone manner (Verbal communication limited with UK Ops Team).

Accurate and able to demonstrate a high level of organization skills.

Self-motivated, enthusiastic with a ‘can do attitude’.

Good team player with the ability to also work on own initiative.

Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint)

Exceptional attention to detail

GR1 qualification (preferred)

Good team player with the ability to work on own initiative.

A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided).

Demonstrates core company values and upholds them with utmost integrity.

 

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

Non-Voice

Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only)

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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