CRM Executive

Job Overview

We are seeking a talented and motivated CRM Executive at Boomaa Consultants - India. As a CRM Executive, you will be responsible for managing and maintaining customer relationships, ensuring excellent customer service, and supporting the sales team in achieving targets. This is a mid-level position requiring 4 to 6 years of experience. The job location is Shimoga, Karnataka, India, and the employment type is Full-Time.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Good knowledge of customer relationship management (CRM) software
• Computer literacy, including proficiency in MS Office
• Prior experience in the construction industry is preferred
• Ability to work independently and collaborate with team members
• Attention to detail and organizational skills
• Female candidates are preferred for this role

Roles and Responsibilities

• Build and maintain strong relationships with new and existing customers
• Understand customer needs and recommend appropriate products/services
• Ensure excellent customer service by addressing customer inquiries, issues, and complaints in a timely manner
• Collaborate with the sales team to achieve sales targets
• Manage and update customer database in the CRM system
• Prepare and analyze sales reports
• Conduct market research to identify potential leads and market trends
• Assist in organizing sales and marketing events
• Stay up-to-date with industry trends and developments