Bi-lingual Technical Translation Specialist

3 weeks ago

Bengaluru, India AWS India - Karnataka Full time
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are seeking people with strong Japanese and English language skills. Understanding AWS service basics and general IT technical terms, you will need to translate documents from Japanese into English, create Japanese subtitles for short videos, and streamline our localization and translation processes.
We would also welcome the ability to provide live translations between English and Japanese during internal video conferences. If you fit the description, you might be the person we are looking for

Key job responsibilities
As a member of the AWS Cloud Support team, a Technical Translation Specialist will assist the creation of an environment for non-native English customers to utilize the information and content that AWS support publishes, and will support non-native English support engineers in working effectively with English information.

A day in the life
Every day will bring new and exciting challenges on the such as:
● translating public and internal documents.
● creating Japanese subtitles for short videos.
● performing live translation between English and Japanese for internal video and audio conference calls.
● translating training material for our support teams.
● translating knowledge-base documents from Japanese into English.
● reviewing the Japanese language quality of internal communications within our support ticket system.
● delivering Japanese communication training to our support teams.
● translating notifications and announcements sent to our Japanese customers.
● promoting our documents and videos on social media.
● grading Japanese examination results of hiring candidates and employees.
● leading of an initiative to evaluate systems to assess the Japanese language skills of hiring candidates.
● finding items to be localized in the team, prioritizing those items with a manager, and building a collaboration scheme with the localization team.
● contributing to the overall improvement of the customer experience from a local language support point of view.
"As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)”

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

●Excellent oral and written Japanese communication skills (Japanese Language Proficiency Test (JLPT) Level N1 or equivalent)
●Job-related experience with translation between English and Japanese
●Bachelor's degree or equivalent level of knowledge acquired from relevant job experience
●Ability to quickly learn technical terms for utilization in translation activities
●Having strong multitasking skills
●Streamlining job processes when needed
●Having a strong customer focus

PREFERRED QUALIFICATIONS

●Experience working as an engineer or an agent
●Experience creating external technical documentation
●Live translation and interpretation between English and Japanese
●Experience working with customers
●Experience in identifying and implementing improvements to operational procedures

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