Senior Specialist- L1 Tech Support-M365

3 weeks ago

Noida, India PharmaLex Full time

Your Job

Handling incoming faults professionally and courteously over the phone, email, chat, or in person. Logging incidents and faults accurately in the service desk tool, categorizing and prioritizing them as per team procedures. Hands-on experience with Microsoft 365 Online applications like Exchange, SharePoint, MS Teams, OneDrive, and other O365 technologies. Conduct thorough diagnostics with end users for first point-of-contact fault resolution, ensuring timely resolution of all issues within the SLA. Proficient in utilizing remote support via TeamViewer and other remote connection tools for multinational users. Managing scheduled tasks for customers to ensure the operational functionality of their systems. Hands-on experience with Microsoft Intune (Devise registration and deregistration, Manual Synchronization, etc...) Understanding Microsoft licensing policies, compliance policies, and conditional access policies. Strong communication skills (English), both written and verbal.

Your Profile

Educational background in Information Technology, Computer Engineering will be preferred Experience of 2-3years as Remote Helpdesk Support for Microsoft 365 Online applications at L1 or L2 support level Having worked in BPO/KPO/IT Consulting companies in a Global set up working as Service Desk support Should be open and flexible to work in rotational shifts catering to Global Service Delivery setup Excellent communication and positive attitude towards customer service  Proactive in taking new opportunities and working as Service support Should be willing to work in Hybrid working setup from office Open to learn new technologies with respect to the Global projects

We offer

Opportunity to conquer exciting and varied challenges alongside a talented team Flexible hybrid working setup to strike Work Life Balance Open and collaborative organizational culture with an emphasis on knowledge-sharing Business interaction with nearly all branches of the company across 5 continents A broad range of initiatives for personal development and professional training The opportunity to grow within a Global IT Service Delivery Team based in India

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