Product Specialist

3 weeks ago

Pune, India PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Job Description

Tittle: Cloud Support, Specialist

Your Role

Cloud Specialist Engineer will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer centered approach. Collaborate with other offices worldwide to provide first class support for mission-critical customers.  Specialist engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.  This role is also responsible to restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident. Opportunities to train, mentor, as well as participate in training programs. Candidate must demonstrate a willingness to be proactive as well as to be independent to take new challenges and initiatives.

Your Impact

The Support Services organization is responsible for providing a seamless PTC experience to our customers to achieve their desired outcomes and accelerate customers’ success. Members of the Support Services organization combine strong Product and Cloud expertise with excellent customer technique to meet and even exceed customer expectations.

Your Team

You will be a part of highly diverse PTC Cloud Services Delivery Team which works for Multiple customers across the Globe. This position requires the individual to operate from its Pune, India Office and primarily provide support to customers across North Americas.

Your Day-to-Day

Lead execution and client communication for critical and Enterprise-Down issues / events Examples being (but not limited to)  Performance issues Process and execute Client requests / questions or issues: Enterprise Down Performance Issues Integrations Issues Solution to Hosting and Product problems Extended cloud services / Production Support - continuous improvement services such as – Integration fixes Custom code fixes Small data requirement changes Application configuration changes Coordinate with various internal Teams like Infrastructure, Database, Networking, etc. Work in a 24x7 environment. Works on projects and provides resolutions to problems of limited to moderately complex scope and is gaining exposure to some more complex tasks within the job function. Uses judgment within defined practices. Troubleshooting, investigation of issues related to PLM Application like Windchill in cloud hosted environments and tracking the resolution of those problems in collaboration with other PTC cloud teams and departments like R&D, etc. as well as communicating the same to customer.

Must-Have Skills

Bachelor’s Degree (B.E./B.Tech.) or equivalent in Engineering 1-3 years of experience working in Windchill (PLM). Ability and willingness to innovate and learn new technologies quickly. Excellent Troubleshooting Skill Good Communication and verbal skills Hands on knowledge on Java and Linux Excellent Problem-solving and decision-making skills

 Job Location:

Pune & Gurgaon

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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