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(Employee) Experience Specialist

3 months ago

Bengaluru, India Flywire Full time

Are you ready to trade your job for a journey? Become a FlyMate

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you 


Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Key Responsibilities:

Recommends programs and strategies to deploy community based cultural initiatives.  Support in creating compelling experiences to all FlyMates, in order to increase engagement and participation Executes assessment plans to gauge progress toward cultural goals, and the impact of past and current cultural interventions.  Supports in designing and implementing Experience Frameworks Propose, plan and manage events (corporate and social) and other initiatives to keep our FlyMates connected and engaged in a Hybrid-model work environment (For both, our remote Flymates and at the office) Collaborate with People Team and leadership to integrate cultural initiatives into the company’s overall strategy and operations. Develops communication materials to promote employee engagement programs and initiatives. Supports establishing key performance indicators (KPIs) to measure the effectiveness of employee engagement programs. Tracks and analyzes relevant metrics to assess program impact and makes data-driven recommendations for improvement. Conduct assessments and surveys to gauge employee satisfaction and cultural health. Design and deliver training programs on topics such as diversity, equity, inclusion, and cultural sensitivity. Organize and promote events that celebrate diversity and foster a sense of community. Monitor cultural trends and best practices to continuously improve cultural initiatives. Act as a liaison between employees and management to address cultural concerns and suggestions. Champion a culture of respect, transparency, and collaboration across the organization. Manages Flywire vendor relationships (Food, Catering. Swag, Maintenance) Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues. Supports making sure that the office space — with all its facilities — meets the employees’ needs. They’re the Voice of the Staff When Major Workplace Investments Are Being Considered

Qualifications:

Bachelor’s degree in Organizational Psychology, Human Resources, Sociology, or a related field. Master’s degree preferred but not required. Proven experience (2 years) as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR. Understanding of organizational culture dynamics and best practices. Knowledge of diversity, equity, and inclusion principles and their application in the workplace. Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization. Experience in designing and delivering training programs and workshops. Ability to work independently and collaboratively in a fast-paced environment. Passionate about promoting a positive work environment and employee well-being.

What We Offer:

Competitive compensation, including Restricted Stock Units  Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates  Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)