Support Engineer III
3 weeks ago
Key job responsibilities
. Triage & resolve the issues using dashboards & Tools.
· Drive root cause analysis of repeated issues.
· Automate the solution for the repeated issues.
. Develop solutions to aid operations and maintenance.
. Update knowledge book with new issues to be referenced in future.
. Review processes and look for optimizations and improvements.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
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