Manager - Operations
4 weeks ago
Job Summary:
This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle. Collaborating with senior leadership teams and executive team members to align and deliver on operational and business goals, plans aimed at managing operational cost, budgets, and policy adherence. Effectively lead and represent the proeprty claims department. Establish and have accountabiliy of policies, procedures, operating structure, and ensure necessary controls are in place to deliver a fair claims handling experience across the service portfolio in compliance with all applicable laws and regulations. Promote the resolution of the claims in consistentcy with organization vision and objectives; analyze and resolve any grievances across customer and stakheholder portfolio, which maybe sensitive, confidential, or require senior leadership involvement. Role would involve looking at transformation initiatives in partnership with stateside teams. Performance management and building meitrocacy across operations, closely align with organization culture and ensure practices and measures are in place that are reflective of the culture. Manage a high performing team that delivers best in class services across the portfolio. Role may require to handle teams in multiple locations and hence travel could be a pre-requisite to the role.
Key Responsibilities:
Primary responsible to manage Business processes focused on driving customer success and value-added outcomes Leading a highly engaged team supporting Voice & Blended operations Recognize opportunities to optimize operational landscape and identify developing trends Drive and Implement people and business strategy across the DCIO Lead projects and program execution of varied levels of complexity from a transition and transformation perspective Demonstrate a sense of urgency and accountability for business issues Identifying and resolving Customer and Business challenges in partnership with Stateside and Allstate India teams Deliver Efficiency targets and lead optimization initiatives across the team Manage complex processes and successfully enable a Continuous Improvement culture Expand Capabilities of the team and continually focus on evolving nature of work (via tech/non-tech interventions) Review work with leadership and partners to calibrate deliverables against expectations Identify coaching/training needs for team from a business domain and skills perspective Nurture employee engagement & retention, develop future managers Manage operational risk and maintain business continuity plans Build a strong cohesive partnership with Support and Enablement teams Analyze business results to identify top opportunities and delver business outcomesPrimary Skills:
Experience with handling Claims operations Lead a span of 250+ members supporting Voice & Back-office processes Drive business outcomes focused on achieving strategic goals and exposure to digital tools and solution Strong verbal/written communication skills; Able to communicate effectively at all levels Strong technical vision and knowledge of industry trends; provide direction to enable the team and organization to make long term decisions and choices Business acumen to translate complex technical views into business solutions and strategies Demonstrated track record of executing and enabling changes across business operationsPreferred Qualifications:
Education and Experience
Bachelor’s Degree or equivalent education Must have 15-18 years of Insurance experience with claims management experience, (or equivalent management experience) Managerial experience and/or demonstrated leadership experience influencing senior management/ stakeholders experience. Experience in working with GCC’s would be preferred AIC, Chartered Property Casualty Underwriter (CPCU), or equivalent preferred-
Operations Manager
19 hours ago
Bengaluru, India Acquist Marketing & Information Solutions Private Limited Full timeMy LokalMarket www.MyLokalMarket.com is an E-Commerce start-up, specializing in delivering kitchen essentials including specialty staples, poultry, fish, and meats, directly to our customers' doorsteps. We are looking to hire a dynamic Operations Manager to join our team.Operations Manager is responsible for overseeing and optimizing the day-to-day...
-
Operations Manager
1 week ago
Bengaluru, India Novo Nordisk Full timeThe position holder will be responsible for overseeing the day-to-day operations in the Asia time zone, ensuring that all processes and procedures are running smoothly and efficiently. This role requires excellent organizational and communication skills, as well as the ability to manage multiple tasks and prioritize effectively. Be an individual...
-
Manager - Operations
4 weeks ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeProperty Manager Processing Services: Job Description Job Summary:This job is responsible for managing a team focused on delivering Claims support across Property line of business. Driving strategic priorities focused on enabling the Talent centre to deliver business ouctomes that positively influence the customer experience and claims processing lifecycle....
-
Operations Manager
3 weeks ago
Bengaluru, India StoneX Full timeOverview To oversee, and provide leadership and guidance to, a number of support teams based in India providing offshored services to StoneX entities based in both the US and EMEAA. This role will include, but not be limited to, oversight of teams involved in Trade Processing, Operations Systems, Reconciliations, Brokerage and Client Services to...
-
IS Operations Manager
4 weeks ago
Bengaluru, Karnataka, India ABB Full timeIS Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...
-
Operations Manager
1 week ago
Bengaluru, India Paywize Full timeOPERATIONS MANAGER - FOREX Qualifications:- Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred.- Demonstrated network within the forex remittance market, exchange companies, and related sectors.- Proven track record of success in a sales environment, preferably in a managerial capacity.-...
-
Operations Manager
1 week ago
Bengaluru, India Paywize Full timeOPERATIONS MANAGER - FOREX Qualifications:- Bachelor's degree, with 4 to 5 years of relevant experience in the financial industry or fintech sectors preferred.- Demonstrated network within the forex remittance market, exchange companies, and related sectors.- Proven track record of success in a sales environment, preferably in a managerial capacity.-...
-
Sr. Quantitative Risk Analyst
3 weeks ago
Bengaluru, Karnataka, India Shell Business Operations Full timeMarket Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...
-
Senior Operations Manager
22 hours ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility· Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and innovative...
-
NOC Operation Manager
2 weeks ago
Bengaluru, India NTT Full timeNTT is #Hiring!!Title : NOC Operations ManagerYears of experience : 10+ YearsLocations : Bangalore,Key Skills : Network & Security, NOC background, KPI, NOC practices, IMShould have managed team of 35-40 size of L2, L3, TLs EnggsStrong Global Client facing experience.CCNA, CCNP certified.Strong in Network Technology.Key Roles and Responsibilities:-...
-
Senior Operations Manager
1 month ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
4 weeks ago
Bengaluru, India AAJ Enterprises Full timeJob title Senior Operations Manager Reports to VP Operations Duties and Responsibility · Operational MAVERICK: Plan and manage warehouse operations for multiple customers/products/industries in a shared facility Overall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse setting Manage and build robust...
-
Senior Operations Manager
4 weeks ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
2 days ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Senior Operations Manager
16 hours ago
Bengaluru, India AAJ Enterprises Full timeJob titleSenior Operations ManagerReports toVP OperationsDuties and Responsibility · Operational MAVERICK:Plan and manage warehouse operations for multiple customers/products/industries in a shared facilityOverall end to end operational aspect of resource planning, demand and execution of fulfillment in warehouse settingManage and build robust and...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title: Manager, Service Delivery, India Report to: Director, Service Delivery, India Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Operations Manager
1 week ago
Bengaluru, India BluSmart Full timeAbout Us:At BluSmart, we are building India’s largest all-Electric ride-hailing service. We are looking for an energetic and analytical Operations Manager – Driver Operations to join our team. If you are a hands-on execution specialist and a data-driven decision-maker, with experience in onboarding and managing a large group of drivers for mobility- /...
-
Operations Manager
1 week ago
Bengaluru, India BluSmart Full timeAbout Us:At BluSmart, we are building India’s largest all-Electric ride-hailing service. We are looking for an energetic and analyticalOperations Manager – Driver Operationsto join our team. If you are a hands-on execution specialist and a data-driven decision-maker, with experience in onboarding and managing a large group of drivers for mobility- /...