Major Incident, Problem and Change Management

2 weeks ago

Bengaluru, India Unisys Full time

What success looks like in this role:

Job Title: Major Incident, Problem and Change Management - Service Management Advisor

Location : Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly.

Position Overview:

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).
 

Key Responsibilities/Outcomes
• Intermediate understanding on all areas we deliver reporting services
• CreateUpdate complex reports for clients
• Conduct call with account teams for reporting requirements
• Conduct call with external clients to understand reporting needs
• Schedule existing reports
• Cross-traincoach team members
• Operational analytics knowledge
• Support escalations to closure

#LI-RB1

You will be successful in this role if you have:

Key Qualifications
• Bachelor's Degree and a minimum of 8 years of relevant experience
• Understanding of business related operational drivers/KPIs
• Advanced business objects/microsoft BI skills
• Advanced office skills
• Advanced data analytics skills
• Advanced reporting skills
• Advanced visualization and presentation skills
• Communication/stakeholder management skills

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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