collection executive

Found in: Talent IN C2 - 2 weeks ago


Noida, India Leute Passen India Private Limited Full time

Job Overview


We are hiring a Collection Executive for BPO (Call Center) with 1 to 3 years of experience. This is a full-time position based in Noida, Uttar Pradesh, India. The Collection Executive will be responsible for managing and collecting outstanding debts from customers.


Qualifications and Skills


  • DRA (Debt Recovery Agent) Certification Mandatory
  • 1 to 3 years of experience in collections or a similar role
  • Strong negotiation and communication skills
  • Ability to work independently and meet collection targets
  • Excellent problem-solving and decision-making abilities
  • Attention to detail and accuracy in maintaining records
  • Knowledge of debt collection laws and best practices
  • Proficiency in MS Office and familiarity with collection software


Roles and Responsibilities


  • Contact customers to remind them of overdue payments
  • Negotiate repayment plans or settlements with delinquent customers
  • Follow up on payment commitments and ensure timely collections
  • Maintain accurate records of all collections activities
  • Handle customer inquiries and resolve any billing disputes
  • Collaborate with internal teams to address and resolve collection issues
  • Prepare reports on collection activities and outstanding debts
  • Adhere to legal and regulatory requirements related to debt collection







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