Site Reliability Engineer- Servicenow

3 weeks ago

Hyderabad, India JPMorgan Chase & Co. Full time

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Digital Workflow team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues. Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services. Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience  Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (., Cloud, artificial intelligence, Android, Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Demonstrated proficiency with the following Technical Skills Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (. JDBC, ODBC) Any bi-directional, automated integration between two system Preferred qualifications, capabilities, and skills A fundamental understanding of ITSM, ITIL, and/or CMDB Experience with Splunk ServiceNow Certification; CSA or higher is desired

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