L1 System Administrator

6 months ago


Mumbai, India Interactive Brokers Full time

Responsibilities

: Take ownership of internal user issues reported and see problems through to resolution.Research, diagnose, troubleshoot, and identify solutions to system issues, including account setup and network configuration.Follow standard procedures for correctly escalating unresolved issues to the appropriate internal teams.Correctly escalate unresolved issues to appropriate internal teams (e.g., software developers)Talk to clients (internal) through a series of actions, either via phone, email or chat, until they've solved a technical issue. Follow up after the troubleshooting.Document technical knowledge in the form of notes and manuals. Prepare accurate and timely reports.Prioritize and manage several open issues at one time. Ensure all issues are correctly logged.

You are someone who will have: 

BS degree in Information Technology, Computer Science, or relevant field.3+ years of experience as a Technical Support Engineer, IT Help Desk Technician, or similar role.1+ year of experience with Linux, Mac OS and VMware environments, as well as basic networking skills.Good understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and troubleshoot basic technical issues.Familiarity with remote desktop applications.Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Additional certification in Linux, Mac, Jamf, Code42 or similar technologies is a plus.

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