Sr. Technical Program Manager, Alexa Customer Journeys

1 month ago


Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time
Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices’ features and capabilities.

You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads.

Key job responsibilities
* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering team

This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

About the team
The Alexa Customer Journeys team builds products and technology that simplifies customers lives. Our products are used by millions of customer, across Amazon devices, WW. Our teams invent on behalf of our customers and have a ton of fun along the way

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

  • Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa...


  • Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa...


  • Bengaluru, India ADCI - Karnataka Full time

    Want to join a startup team building new Alexa Enterprise business that includes 3P Devices and Hospitality? As a TPM you will be responsible for scoping and delivering large projects across Alexa. Specifically, you will be working with strategic 3P OEMs to integrate Alexa on their devices. Responsibilities include collection of business and systems...


  • Bengaluru, India ADCI - Karnataka Full time

    Want to join a startup team building new Alexa Enterprise business that includes 3P Devices and Hospitality? As a TPM you will be responsible for scoping and delivering large projects across Alexa. Specifically, you will be working with strategic 3P OEMs to integrate Alexa on their devices. Responsibilities include collection of business and systems...


  • Bengaluru, Karnataka, India Amazon Full time

    Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    “Alexa, find me a job where I can create and innovate.” Yes, Alexa can make your wishes come true!On the Alexa Voice Service team, you’ll build software to enable Alexa’s capabilities everywhere – in speakers, appliances, wearables, robots, and more! We’re working with industry leaders to seamlessly integrate Alexa into any and all devices....


  • Bengaluru, India ADCI - Karnataka Full time

    “Alexa, find me a job where I can create and innovate.” Yes, Alexa can make your wishes come true!On the Alexa Voice Service team, you’ll build software to enable Alexa’s capabilities everywhere – in speakers, appliances, wearables, robots, and more! We’re working with industry leaders to seamlessly integrate Alexa into any and all devices....


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    “Alexa, find me a job where I can create and innovate.” Yes, Alexa can make your wishes come true!On the Alexa Voice Service team, you’ll build software to enable Alexa’s capabilities everywhere – in speakers, appliances, wearables, robots, and more! We’re working with industry leaders to seamlessly integrate Alexa into any and all devices....


  • Bengaluru, India ADCI - Karnataka Full time

    “Alexa, find me a job where I can create and innovate.” Yes, Alexa can make your wishes come true!On the Alexa Voice Service (AVS) team, you’ll build software to enable Alexa’s capabilities everywhere – in speakers, appliances, wearables, robots, and more! We’re working with industry leaders to seamlessly integrate Alexa into any and all devices....


  • Bengaluru, India ADCI - Karnataka Full time

    “Alexa, find me a job where I can create and innovate.” Yes, Alexa can make your wishes come true!On the Alexa Voice Service (AVS) team, you’ll build software to enable Alexa’s capabilities everywhere – in speakers, appliances, wearables, robots, and more! We’re working with industry leaders to seamlessly integrate Alexa into any and all devices....


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Are you passionate about innovation and making an immediate impact on customers' lives? daily? Are you a data-driven, technical product leader with experience launching enterprise software?As a senior product manager – technical, you will be responsible for (1) defining the customer journey from sign-up, sign-in and usage of Alexa on Alexa built-in...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Are you passionate about innovation and making an immediate impact on customers' lives? daily? Are you a data-driven, technical product leader with experience launching enterprise software?As a senior product manager – technical, you will be responsible for (1) defining the customer journey from sign-up, sign-in and usage of Alexa on Alexa built-in...


  • Bengaluru, India ADCI - Karnataka Full time

    Do you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Connectivity team in Alexa Connected Devices! The team builds best-in-class tier-1 services that enable...


  • Bengaluru, India ADCI - Karnataka Full time

    Do you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Connectivity team in Alexa Connected Devices! The team builds best-in-class tier-1 services that enable...


  • Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    Do you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Connectivity team in Alexa Connected Devices! The team builds best-in-class tier-1 services that enable...


  • Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.It’s still Day...


  • Bengaluru, India ADCI - BLR 14 SEZ Full time

    Are you customer-obsessed and interested in Speech and Language Understanding? Do you find creating cutting-edge voice control exciting? If so, the Alexa Excellence Team in Bangalore is looking for a talented engineer to help revolutionize our voice-forward experience. Alexa is the Amazon service that powers the groundbreaking Echo family of devices, Fire...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Would you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances?The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices.The Alexa...


  • Bengaluru, India ADCI - BLR 14 SEZ Full time

    Are you customer-obsessed and interested in Speech and Language Understanding? Do you find creating cutting-edge voice control exciting? If so, the Alexa Excellence Team in Bangalore is looking for a talented engineer to help revolutionize our voice-forward experience. Alexa is the Amazon service that powers the groundbreaking Echo family of devices, Fire...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Would you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances?The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices.The Alexa...