Associate Processor

2 weeks ago

Chennai, India Mphasis Full time

Processor Level

Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Position Overview:

The LPA Order Out process job includes the conducting of the initial Loan Setup post-Underwriting. The LPA Order Out Associate will request and obtain third party documents based on the loan conditions in the file. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Essential Job Functions:

 Process loans from application to UW including but not limited to:

o Order Payoffs

o Validating Property Profiles

o Pull & Upload Purchase Agreement from Salesforce

o Insurance Order

o Pull Insurance Quote

o Label documents from Blend to eFolder

o Order Payoff

o Order Translations

o Order Credit Supplements

o MI Orders

o Collecting and analyzing documents to submit to Underwriting for final approval

o Communicating expectations, requirements and program details though established communication standards

o Maintain daily workflow prioritization to ensure pipeline management meets required closing dates

o Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met

o Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances

 Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm 

 Ensure customer service surveys maintain the rating level designated by management

 Communicate with all parties involved in the transaction to keep them informed of file status

 Review and analyze all necessary documentation, including borrower docs and third-party docs

 Interpret policies while analyzing applicant information, property and documentation

 Comprehensive understanding of credit underwriting guidelines

 Must be flexible and able to work in a fast paced, potentially stressful environment

 As 100% of the work opportunities are onsite, in person attendance is required

Requirements:

 2+ years of current experience in Financial Services with Loan Processing experience preferred

 Knowledge of processing, underwriting and closing procedures

 Excellent customer service and communication skills

 Detail oriented and excellent organizational skills

 Able to prioritize multiple competing tasks and manage time effective in a fast paced environment

 Problem-solver with strong analytical skills

 Adheres to directives, procedures and standards

 Ability to work in a paperless environment

 Candidates must be available to work outside of normal business hours when necessary

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