Process Developer

3 weeks ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer-Site Reliability Engineering Lead

In this role, the Infrastructure Site Reliability Engineering (SRE) Lead is responsible for leading a team of SREs in the implementation, and operation of the company's infrastructure. The SRE Lead will work closely with other Automation/Build engineering / Change Management teams to ensure that the company's infrastructure is reliable, scalable, and secure. The SRE Lead will also be responsible for implementing and supporting new SRE practices and tools.
Responsibilities
• Overall, experience in in IT with relevant years of experience in IT Infrastructure Management Services, Service Delivery Management, IT Operation Management, Project Management, Multi Cloud Delivery Management, Transitioning IT services and Account Management
• Work with Automation/DevOps, Change Management and ensure all the Automations / Configuration items are moved with Steady State for BAU operations.
• Governance with team to ensure all incidents on the post build/implemented automations are effectively addressed/ remediated as per the agreed SLAs.
• Identify opportunities to continuously streamline and Develop automations to minimize incidents. 
• Lead a team of SREs in the implementation, and operation of the IT infrastructure.
• Work closely with other engineering teams to ensure that the IT infrastructure is reliable, scalable, and secure
• Develop, implement and monitor new SRE practices and tools
• Develop and maintain documentation for the automations / infrastructure
• Works with compliance team to ensure Compliance Dashboards are Green for the IT infrastructure
• Work with SNOW tool & Automation team to identify & implement the solution which help for service improvement
• Mentor and train other SRs

Qualifications we seek in you
Minimum qualifications/skills
• Bachelor's degree from an accredited college or university with a major in IT or a related quantitative field
• Experience with cloud computing platforms such as AWS, Azure, or GCP
• Proficiency with Python and basic libraries for machine learning such as scikit-learn and pandas.
• Experience with monitoring and alerting tools
• Experience with incident response and remediation
• Experience with automation tools
• Strong process orientation, problem-solving and analytical skills
• Excellent communication and interpersonal skills
Preferred qualifications/skills
• Any Cloud / DevOps Certification 
• Any exposure to AI/ML

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