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Sr. Virtualization Engineer
4 days ago
Roles and Responsibilities
Act as technical interface to AHEAD Clients to facilitate effective delivery of Datacenter and Cloud related services: Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment install, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implements system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies.
Qualifications
7-9 years of prior IT experience; prior experience working for a service provider a plus Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies – NSX-T preferred. Working experience managing and implementing storage solutions – SAN/NAS, NetApp, Pure, EMC, Nimbus, Nexsan Working experience managing traditional computing platforms - Dell, HP, Supermicro Working experience managing Hyperconverged computing platforms– Cisco UCS, Dell/HP Blade solutions, Nutanix, VxRail, etc.. Working experience troubleshooting small networks using built in device tools such as ping, trace route, and nslookup. Cisco preferred but Juniper, HP, or Extreme are acceptable. Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus-
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