Assistant Manager

4 weeks ago

Bengaluru, India HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Principal responsibilities

Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues.

Monitoring intra-day reporting, Volume distribution, and Email/Social Media and Chat of call center of particular region. Real-Time monitoring of call center activity Communication point between the Command Center and call centers Responsible for Real-Time allocation changes based on call center activities Responsible for mobilization of staff to meet call center service levels, allocation goals, and ensure maximum utilization of agents. Generation, verification and distribution of service issues impacting call centers Primary interface with IT Support/operations to work on incident management. Responsible for coordination and execution of allocation changes needed during system maintenance or system outages Verification, summarization, and distribution of service issues intra-day, daily, weekly, and monthly. Creation and maintenance of reporting tools and templates Point of contact for shared/linked information between the Command Center, Traffic Desks, and Operations Responsible for all aspects of Command Center involvement during IT Maintenances Communicate staff and department performance metrics to management Responsible for call routing during planned and unplanned System Maintenances and IT issues Requirements

Requirements

Customer Focus: An Individual demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers. Functional/Technical Skills: An Individual possess strong quantitative, analytical and technical aptitude skills. Drive for Results: An Individual possess the ability to work under pressure, meet deadlines and be accountable for performance. Time Management: An Individual be able to multi-task, be detail oriented and demonstrate strong organizational skills. Interpersonal Savvy: An Individual demonstrate excellent interpersonal skills with all levels of University Graduate with Mathematical or Statistical course work Verbal and Written Communication: An Individual possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers. Problem Solving: An Individual demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. Decision Quality: An Individual possess the ability to work independently, establish priorities and demonstrate good judgment skills. Dealing with Ambiguity: A bility to adapt and excel as a team player in a fast-paced and change-oriented environment.

Qualification

University Graduate with Mathematical or Statistical course work MS Office. Flexible and should be able to work in 24*7 environment with extended hours.

What additional skills will be good to have:

Experience within the field of WFM & Command center/Real Time Monitoring Call center Voice/Non Voice Metric Familiarity Ability to work under pressure

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

  • Personal Assistant

    4 weeks ago

    Bengaluru, India FOR MANAGER Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Senior Vice President of Sales

    1 day ago

    Bengaluru, India Realty Assistant Full time

    Role DescriptionRealty Assistant Pvt. Ltd. is looking for a dynamic and experienced Senior Vice President of Sales for direct sales to join our team and drive our growth in this key area. Position SummaryThe Senior Vice President of Sales will be responsible for developing and executing a comprehensive sales strategy to expand our network of channel...

  • Assistant/ Associate/ Department of Bca

    2 months ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Assistant/ Associate/ Department of Bca

    1 day ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Assistant/ Associate/ Full Professor, Department of

    2 months ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Assistant/ Associate/ Full Professor, Department of

    2 weeks ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Assistant/ Associate/ Full Professor, Department of

    4 weeks ago

    Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...

  • Assistant/ Associate/ Full Professor, Department of

    2 weeks ago

    Bengaluru, Karnataka, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and ResponsibilitiesActively publish research papers in the area of interestSupport the accreditation and affiliation efforts.Mentor students in the Management programsLead a flagship initiative of the institution.Overall Research and Development in Management.Contribute and Cooperate with the other Departments and Committees in organising Seminars &...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India Dotdash Meredith Full time

    Job Description Job Summary Dotdash Meredith (DDM) is seeking an Assistant Manager in the Internal Audit (IA) team based in Bangalore, India. The opportunity is to be a part of well-established Internal Audit team in Bangalore reporting to the Manager / Senior Manager, Internal Audit in India and working closely with US Internal Audit team and...

  • Assistant Manager

    1 month ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Assistant Manager

    4 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Assistant Manager

    1 month ago

    Bengaluru, Karnataka, India grant thornton us llp Full time

    Apply for Assistant Manager, Career Progress Consultants in Bengaluru/ Bangalore for 3 - 4 Year of Experience on

  • Assistant Manager

    4 weeks ago

    Bengaluru, Karnataka, India grant thornton us llp Full time

    Apply for Assistant Manager, Career Progress Consultants in Bengaluru/ Bangalore for 3 - 4 Year of Experience on

  • Assistant Manager

    1 month ago

    Bengaluru, India dentsu Full time

    Assistant Manager - RTR Apply Refer Create Job Alert The Assistant Manager will be a part of the UK RTR team in Bangalore and will work closely with the reporting manager to support and provide services to ensure a smooth month-end process and strengthen the control environment. The role will need to collaborate across multiple groups of stakeholders and...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India Mashreq Full time

    Assistant Manager at Mashreq Global Network India (MGNI)As an Assistant Manager at MGNI, your main responsibility is to oversee Office Administration & Facilities for the company.Manage workstation planning, seat allocation, projects, events, and facilities management support.Coordinate with business units, landlords, and vendors to maintain a conducive...

  • Assistant Manager

    4 weeks ago

    Bengaluru, India Chargebee Full time

    About Chargebee: Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India dentsu Full time

    Assistant Manager - RTRApplyReferCreate Job AlertThe Assistant Manager will be a part of the UK RTR team in Bangalore and will work closely with the reporting manager to support and provide services to ensure a smooth month-end process and strengthen the control environment.The role will need to collaborate across multiple groups of stakeholders and manage...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India Dentsu Full time

    Assistant Manager - RTRApply Refer Create Job Alert The Assistant Manager will be a part of the UK RTR team in Bangalore and will work closely with the reporting manager to support and provide services to ensure a smooth month-end process and strengthen the control environment.The role will need to collaborate across multiple groups of stakeholders and...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India dentsu Full time

    dentsu is committed to drive a robust and consistent control environment and this role plays an important part of it. The Americas Controls & Compliance Assistant Manager will be based out of Bangalore and will support the Manager and Financial Controller in implementing the Financial Control & Compliance strategy and driving an appropriate control and...

  • Assistant Manager

    2 weeks ago

    Bengaluru, Karnataka, India dentsu Full time

    Assistant Manager - RTRApplyReferCreate Job AlertThe Assistant Manager will be a part of the UK RTR team in Bangalore and will work closely with the reporting manager to support and provide services to ensure a smooth month-end process and strengthen the control environment.The role will need to collaborate across multiple groups of stakeholders and manage...