Front Desk Executive

1 month ago

Mumbai, India JLL Full time

Duties & responsibilities

Reception – Greetings/ Visitors, clients, employees, TPVs management / Couriers/ Phone calls/ Emails/ preplanning & actioning for running smooth operation. Answering incoming telephone calls, determining the purpose of callers, and forwarding calls to appropriate personnel or department. Taking and delivering messages or transferring calls to voicemail when appropriate personnel is unavailable. Scheduling video conference rooms. Support administrative and special project requirements, as assigned. Maintain the stationery items. Update helpdesk tickets on a daily basis. LHD- Stationery & access card management/ preplanning & reorders Wellness- Nurse, doctors attendance/ Laundry inventory/ medicine Inventory/ Wellness operations- employee’s movements/ invoice confirmations Transport- MIS/ Daily occupancy monitoring/ Users attendance/Transport Issues tracker/ Monthly registrations & route wise trip sheet preparation/ monthly meeting with the vendor Security – Daily checks of activities/ attendance/ invoice/ preplanning & actioning for running smooth operation/ briefing HK - Daily checks of activities/ attendance/ invoice/ preplanning & actioning for running smooth operation/ briefing Pest Control- Checks on regular visits/ invoice/ preplanning Indoor plants Checks on regular visits/ invoice/ preplanning Reprography - Checks on regular basis/ invoice/ preplanning VMS - Checks on regular basis / preplanning BMS- Checks on regular basis / preplanning Material movement- Checks of reports on regular basis / preplanning Cafeteria CCD Operation - Checks on regular basis / preplanning Pantry Services – planning and actioning as per the requirements Events- planning and actioning as per the requirements PMO Support - planning and actioning as per the requirements PPA Support - planning and actioning as per the requirements HR Support - Upcoming New Joiners & Exit employees formalities Capacity Planning sheet - Seat arrangement & movement as per requirement Vendor coordination – monthly meetings/ invoicing/ planning and actioning as per the requirements Courier- actioning as per the requirements/ invoicing Water bottles- daily checks & invoicing Parking management- planning and actioning as per the requirements RFID Management-Checks of report (daily users) M&E Support- preparing the snags list/ daily attendance/ invoicing BGC document checks for all TPV

Performance objectives

To achieve excellence in Frontdesk and Office Administration at (Client) with highest standards and ensure energy conservation practices

Assist Site Manager to ensure the quality and deliverables with in the stipulated time;

Assist/Work day to day Facility and Admin services to the client;

Achieve Key Performance Indicators and Service Level Agreements targets.

Key skills

Very Good people skills and ability to interact with a wide range of client staff and demands;

Knowledge of Frontdesk and Office and Office Administration

Strong PC literacy and proven ability to manage daily activities using various systems;

Demonstrated experience with continuous improvement initiatives highly desirable;

Demonstrated experience with client reporting and preparation of reports required

Employee specification

Graduate in any forum

3 – 5 years’ experience Front office and Office Administration management

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

Location:

On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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