SME Nexthink

Role: KEY RESULT AREAS (Activities scheduled in the project) Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc. Create scripts in PowerShell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Should be willing to work in 24/7 environment (Shift will depend on the Project) Strong Knowledge of Nexthink concepts, Architecture and Operational configurations Good to know NLP – Nexthink Query Language Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L2 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Linux /Unix Commands Basic Knowledge of SCCM deployment Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Be the first point of escalation for any issues Manage the DEX score as per the agreed compliance score Manage team (onsite and offshore) and ensure deliverables are met on time Strong communication & presentation skills Certifications: 1. Windows 8 / windows 10 Certified Education: 1. B.Sc., B. Tech or any Graduate with relevant experience

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